Wistia - Notice history

We have processed the backlog of media encoding jobs. Thank you for your patience. We are also making changes to the encoding system to avoid this issue in the future.

We are working through a backlog of media encoding jobs and are making good progress. Thanks for your patience.

Our third party integrator has mitigated this issue for newer emails, but old emails are still being processed.

Recorded videos that were stuck in processing as the result of the recent Chrome update have now been successfully re-encoded.

We've implemented a fix that allows videos to be successfully recorded again in Chrome and Chromium-based browsers version 126. We are now working to re-encode videos that were stuck in process due to this issue.

We've identified that version 126 of Chrome (and Chromium browsers such as Microsoft Edge) is causing videos recorded through Wistia to become stuck in processing. Our team is working on a fix.

We have identified and deployed a fix for this issue - the Home page is now fully operational.

Encoding for recorded videos and edit exports was delayed. We have deployed a fix and videos are now processing correctly as we work through the backlog.

We have resolved the issue, and all systems are fully operational.

Posts sent to Linkedin should now appear in feeds.

We implemented a fix and are currently monitoring for any more failed posts. Posts sent during the outage may need to be resubmitted to appear in feeds.

We have identified a processing problem with posts to Linkedin and are working to resolve this in a timely manner.

Screen sharing performance has been fixed. We are now monitoring screen sharing to ensure it is running optimally.

We have resolved the issue.

We have created a solution to address this issue and are now monitoring it.

Our encoding system has successfully worked through the backlog. Encoding times should be returned to normal. We will continue to monitor the system and keep the additional resources deployed to keep encoding times as low as possible.

The additional resources for encoding are now fully deployed. We expect them to help reduce the delays and continue to get closer to normal encoding times. We are continuing to monitor as this happens.

We've identified this issue and are deploying additional resources to improve encoding speed. There will continue to be delays, but we expect the additional resources to help reduce those delays. At this time encodes are not failing, they are delayed.

Sporadic failures have significantly decreased. We continue to monitor the situation and look into long term fixes.

We have implemented a fix for Facebook Integration features and are monitoring the outcome.