All systems operational

Welcome to Wistia's home for real-time information and updates on our applications. Here you'll find live and historical data on system performance and metrics. If there are any service interruptions, a note will be posted here.

Soapbox
99.8 % uptime
May 202399.85% uptime
Jun 202399.55% uptime
Jul 2023100% uptime
Encoding
99.85 % uptime
May 2023100% uptime
Jun 202399.55% uptime
Jul 2023100% uptime
wistia.com
99.99 % uptime
May 202399.98% uptime
Jun 2023100% uptime
Jul 2023100% uptime

Edit

99.83 % uptime
May 2023100% uptime
Jun 202399.55% uptime
Jul 202399.93% uptime
Uploads
100 % uptime
May 2023100% uptime
Jun 2023100% uptime
Jul 2023100% uptime

Stats

100 % uptime
May 2023100% uptime
Jun 2023100% uptime
Jul 2023100% uptime
App
100 % uptime
May 2023100% uptime
Jun 2023100% uptime
Jul 2023100% uptime

Embeds

100 % uptime
May 202399.99% uptime
Jun 2023100% uptime
Jul 2023100% uptime
Live
99.84 % uptime
May 2023100% uptime
Jun 202399.52% uptime
Jul 2023100% uptime

Transcripts

Operational

Notice history

Jul 2023

Video customization changes are delayed
  • Resolved

    Customize changes are being immediately reflected in embeds and in the app. This incident has been resolved.

  • Identified

    When customization changes are made to a video, these changes are not immediately being reflected in embeds. Some customizations are also not showing up in the application upon refreshing the page. These changes are being saved in our system, but there is a delay for those changes to show up. We have identified the problem and are actively working on a fix.

Some Edit exports are failing
  • Resolved

    This incident has been resolved.

  • Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified

    The issue has been identified, and we're working on a fix.

  • Investigating

    We are investigating an issue that's affecting a small percentage of export requests from the Edit product.

TLS 1.0/1.1 Deprecation for fast.wistia.com/fast.wistia.net
  • Completed
    July 03, 2023 at 6:45 PM

    Maintenance has completed successfully.

  • In progress
    July 03, 2023 at 6:34 PM

    Maintenance is now in progress.

  • Planned
    July 03, 2023 at 5:30 PM

    As part of improving our security posture, we will be disabling the ability to connect to fast.wistia.com or fast.wistia.net using TLS 1.0/1.1 connections on July 3rd. These endpoints are used for loading video embed metadata required by our player to play videos embedded on webpages across the web. Most web browsers/operating systems/devices from 2014 forwards should be utilizing TLS 1.2/1.3 to connect and load Wistia embeds.

Investigating app unavailability
  • Resolved

    This incident has been resolved.

  • Monitoring

    We've rolled out a fix for parts the Wistia app that were unresponsive due to the the database changes we've made. We are seeing app behavior restore to normal and will continue to monitor.

Application Database Maintenance
  • Completed
    July 03, 2023 at 2:59 AM

    Maintenance has completed successfully.

  • In progress
    July 03, 2023 at 2:06 AM

    Maintenance is now in progress.

  • Planned
    July 03, 2023 at 2:00 AM

    We're planning to perform maintenance on the database that hosts the Wistia application. There should be a very brief period (2-3 minutes) of application unavailability during the maintenance period.

Analytics Database Maintenance
  • Completed
    July 01, 2023 at 2:56 AM

    Maintenance has completed successfully.

  • Planned
    July 01, 2023 at 2:00 AM

    We will be performing maintenance on our analytics databases. Intermittent unavailability of certain stats-related functions in the Wistia application during the maintenance period should be expected.

  • In progress
    July 01, 2023 at 1:56 AM

    Maintenance is now in progress.

Jun 2023

Degraded Performance for Live Events
  • Resolved

    This incident has been resolved.

  • Monitoring

    A fix has been implemented.

  • Identified

    We are aware of an issue with a third-party service that is affecting creating and starting Live events. We are working to reduce the impact where we can and will provide updates when we have them. Thanks for your patience.

Soapbox Processing Issues
  • Resolved

    A fix for the underlying issue has been shipped and all of Soapbox is now operational. We will look into fixing encoding issues for medias that were affected by this incident.

  • Identified

    The issue has been identified and a fix is in the works.

  • Investigating

    We have received reports of some soapbox videos being unable to process. We are looking into the issue and will update as we know more.

Cloud provider outage affecting Wistia services
  • Resolved

    This incident has been resolved.

  • Monitoring

    Our services have recovered from the earlier cloud provider outage and are fully functional at this time. We are actively monitoring for any remaining issues. Thanks for your patience.

  • Identified

    We are seeing signs of recovery in a few services and are continuing to work on reducing the impact.

  • Identified

    We are aware of an issue with our cloud provider that is affecting some Wistia services. We are working to reduce the impact where we can and will provide updates when we have them. Thanks for your patience.

Media database maintenance
  • Completed
    June 08, 2023 at 10:59 PM

    Maintenance has completed successfully.

  • In progress
    June 08, 2023 at 10:00 PM

    We will be performing routine maintenance on our media database at this time. This work will improve the reliability of our systems. No downtime is expected, but newly uploaded videos may take longer than usual to process.

Users are seeing errors in the Live Event room
  • Resolved

    This incident has been resolved.

  • Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified

    Users are seeing an error page on loading the event room.

Investigating stats delays
  • Resolved

    We've identified why stats processing was delayed and have restarted processing new stats for videos as of an hour ago. We will be backfilling stats over the next few days due to volume, so stats may be lower for 2023-06-03 until this operation is complete.

May 2023

Application Maintenance
  • Completed
    May 31, 2023 at 7:43 PM

    Maintenance has completed successfully.

  • In progress
    May 31, 2023 at 6:36 PM

    Maintenance is now in progress.

  • Planned
    May 31, 2023 at 6:30 PM

    We will be performing application maintenance that will route all requests to the Wistia application via CloudFront. No downtime is expected. One notable change is that TLS traffic will be terminated with Amazon certificates instead of Let's Encrypt certificates for all traffic going to the Wistia application (including the Wistia API).

Database Maintenance Activity
  • Resolved

    This incident has been resolved.

  • Identified

    An issue with one of our databases requires us to reboot the DB instance. We are expecting about 1 minute of Wistia application unavailability.

Zoom imports are failing
  • Resolved

    This incident has been resolved.

  • Identified

    We have identified that only internal Wistia accounts are affected by the Zoom import failures. Customer accounts have remained fully functional.

  • Investigating

    Importing videos from Zoom is currently not working.

Transactional e-mails may be delayed
  • Resolved

    A fix has been implemented and account e-mails are now being delivered again. Users may still see some delays in delivery of previously-sent account e-mails; users may need to re-request password resets or stats exports.

  • Investigating

    We are currently investigating delays in sending account e-mails.

Human-reviewed transcripts failing
  • Resolved

    We have cleaned up transcripts that had issues. The issue is resolved.

  • Identified

    New transcript orders are now succeeding. We are monitoring and fixing transcripts that failed.

  • Identified

    Note that existing captions and transcripts on embedded videos and in the application should continue to work. It's ordering new human-reviewed transcripts that may be failing.

  • Investigating

    We have detected that human-reviewed transcripts are failing. We are investigating the issue.

Issues saving Soapboxes
  • Resolved

    This incident has been resolved.

  • Identified

    We’ve determined that the scope of this issue is limited to Soapbox and are implementing a fix.

  • Investigating

    We're investigating reports of hanging Edit exports and Soapbox uploads.

Some channel episode thumbnails may fail to load
  • Resolved

    A fix has been identified and channel thumbnails are loading again. This incident has been resolved.

  • Investigating

    We're received reports that some channel episode thumbnails are failing to load. We are currently investigating this incident.

Analytics Database Maintenance
  • Completed
    May 13, 2023 at 2:00 AM

    Maintenance is now complete

  • Planned
    May 13, 2023 at 2:00 AM

    We are planning for a scheduled maintenance during that time.

Analytics Database Maintenance
  • Completed
    May 06, 2023 at 2:20 AM

    Maintenance has completed successfully.

  • Planned
    May 06, 2023 at 2:00 AM

    We are planning for a scheduled maintenance during that time.

Some podcast episode analytics may be incorrect
  • Resolved

    We completed backfilling missing podcast stats for April and May.
    This incident has been resolved.

  • Monitoring

    In addition to incorrect podcast stats from 4/26-5/3, we are also aware of missing stats for some podcast episodes from 5/3-5/9. We are working on correcting and backfilling podcast stats for this entire period.

  • Monitoring

    We implemented a fix that should correct all newly received "plays" and "played time" stats, although those stats will still potentially be incorrect from 4/26 through 5/3. We continue work to correct the data from that period.

  • Identified

    The played time statistic for all podcast episodes should be considered unreliable beginning on 4/26. In addition, reported plays during that period may be lower than the actual number. We are continuing to work on a fix.

  • Identified

    We have received reports of podcast episodes having a negative "played time" statistic, beginning on 4/26. We are actively working on a fix for this issue.

May 2023 to Jul 2023