All systems operational

Welcome to Wistia's home for real-time information and updates on our applications. Here you'll find live and historical data on system performance and metrics. If there are any service interruptions, a note will be posted here.

Soapbox
99.98 % uptime
Aug 202399.95% uptime
Sep 2023100% uptime
Oct 2023100% uptime
Encoding
99.98 % uptime
Aug 202399.95% uptime
Sep 2023100% uptime
Oct 2023100% uptime
wistia.com
99.98 % uptime
Aug 202399.95% uptime
Sep 2023100% uptime
Oct 2023100% uptime

Edit

99.98 % uptime
Aug 202399.95% uptime
Sep 2023100% uptime
Oct 2023100% uptime
Uploads
99.98 % uptime
Aug 202399.95% uptime
Sep 2023100% uptime
Oct 2023100% uptime

Stats

97.87 % uptime
Aug 202399.95% uptime
Sep 202393.58% uptime
Oct 2023100% uptime
App
99.98 % uptime
Aug 202399.95% uptime
Sep 2023100% uptime
Oct 2023100% uptime

Embeds

99.98 % uptime
Aug 202399.95% uptime
Sep 2023100% uptime
Oct 2023100% uptime
Live
99.98 % uptime
Aug 202399.95% uptime
Sep 2023100% uptime
Oct 2023100% uptime

Transcripts

Operational

Notice history

Oct 2023

No notices reported this month

Sep 2023

Media Database Maintenance
  • Completed
    September 30, 2023 at 3:30 PM

    Maintenance has completed successfully

  • In progress
    September 30, 2023 at 3:00 PM

    Maintenance is now in progress

  • Planned
    September 30, 2023 at 3:00 PM

    We will be performing routine maintenance on our media database. This work will improve the reliability of our systems. During this time, new video uploads and encoding may fail or be delayed.

Some editor sessions are causing browsers to become unresponsive
  • Resolved

    This incident has been resolved.

  • Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified

    We are continuing to work on a fix for this incident.

  • Investigating

    We are currently investigating this incident.

Stats exports modals are experiencing issues
  • Resolved

    This incident has been resolved.

  • Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified

    We are continuing to work on a fix for this incident.

  • Investigating

    We’ve received reports from customers that some modals are not working as expected. This impacts stats exports. We’ll post updates as we investigate.

Live Events may experience disconnects
  • Resolved

    This incident has been resolved. We aren't aware of it impacting any events on Live.

  • Monitoring

    We have received notice that the 3rd party we work with has resolved the issue and are monitoring. We're keeping an eye on this and will continue to update any news.

  • Monitoring

    One of the dependencies of our live streaming platform is experiencing disconnects, playback failures, and stalling. We don't have evidence that this has affected any events on Wistia, but are monitoring the situation and taking steps to mitigate potential problems.

Trends data unavailable for a subset of customers

Aug 2023

Authentication is down
  • Resolved

    This incident has been resolved.

  • Identified

    We are continuing to work on a fix for this incident.

  • Investigating

    Users may experience an error while logging in.

Users may be experiencing errors attempting to visit pages in-app
  • Resolved

    We identified an IP address attempting to scan our public networks and have blocked the traffic to mitigate any further impact to customers.

  • Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating

    We are currently investigating this incident.

Record and Edit encoding is degraded
  • Resolved

    This incident has been resolved.

  • Monitoring

    Record and Edit encoding is operating normally at this point. We are continuing to monitor and will update if there are any further changes.

  • Investigating

    We have been alerted to high render times and rate limit errors in our Recording and Editing flows. Recordings and Edit Exports may experience longer load times or intermittent failures. We are currently investigating the cause.

Youtube Imports are failing
  • Resolved

    This incident has been resolved.

  • Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified

    We are continuing to work on a fix for this incident.

    We have confirmed this is only impacting the YouTube import integration.

  • Investigating

    We’re investigating imports from Youtube failing

Record and Edit encoding is degraded
  • Resolved

    This incident has been resolved.

  • Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified

    We have identified the cause and are implementing a fix.

  • Investigating

    We have been alerted to high render times and rate limit errors in our Recording and Editing flows. Recordings and Edit Exports may experience longer load times or intermittent failures. We are currently investigating the cause.

Aug 2023 to Oct 2023