All systems operational

Welcome to Wistia's home for real-time information and updates on our applications. Here you'll find live and historical data on system performance and metrics. If there are any service interruptions, a note will be posted here.

Soapbox
100.0% uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%
Oct 2023100.0% uptime
Nov 2023100.0% uptime
Dec 2023100.0% uptime
Encoding
100.0% uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%
Oct 2023100.0% uptime
Nov 2023100.0% uptime
Dec 2023100.0% uptime
wistia.com
100.0% uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%
Oct 2023100.0% uptime
Nov 2023100.0% uptime
Dec 2023100.0% uptime

Edit

100.0% uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%
Oct 2023100.0% uptime
Nov 2023100.0% uptime
Dec 2023100.0% uptime
Uploads
100.0% uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%
Oct 2023100.0% uptime
Nov 2023100.0% uptime
Dec 2023100.0% uptime

Stats

99.07% uptime
Oct 2023 · 100.0%Nov · 97.17%Dec · 100.0%
Oct 2023100.0% uptime
Nov 202397.17% uptime
Dec 2023100.0% uptime
App
100.0% uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%
Oct 2023100.0% uptime
Nov 2023100.0% uptime
Dec 2023100.0% uptime

Embeds

100.0% uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%
Oct 2023100.0% uptime
Nov 2023100.0% uptime
Dec 2023100.0% uptime
Live
99.99% uptime
Oct 2023 · 100.0%Nov · 99.98%Dec · 100.0%
Oct 2023100.0% uptime
Nov 202399.98% uptime
Dec 2023100.0% uptime

Transcripts

Operational

Notice history

Dec 2023

Registration pages failing to load
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    Identified

    We have identified the problem and are deploying a fix.

Updates to player customizations failing intermittently
  • Resolved
    Resolved

    Updates to player customizations are working properly again.

  • Monitoring
    Monitoring

    We implemented a fix and are seeing player customization updates working properly again. We'll continue to monitor.

  • Identified
    Identified

    We've identified the issue within Customize and are deploying a fix.

  • Investigating
    Investigating

    We are currently investigating this incident.

Nov 2023

Intermittent Failures Adding Media to Editor or Choosing Recording Destinations
  • Resolved
    Resolved

    Adding media to the editor, choosing recording destinations, and move/copy are all working properly again.

  • Monitoring
    Monitoring

    We implemented a fix and are seeing media selection for the editor, recordings, and move/copy working properly again. We will continue to monitor.

  • Identified
    Identified

    Some users may be encountering errors adding media to the editor or choosing a destination for their recordings. We've identified the issue and are currently implementing a fix.

Live Audience View is Failing
  • Resolved
    Resolved

    This incident has been resolved, Live Audience Views are working properly once again.

  • Monitoring
    Monitoring

    We implemented the fix and are currently monitoring.

  • Identified
    Identified

    We've identified the issue for the Live Event Audience View and are deploying a fix.

  • Investigating
    Investigating

    We are currently investigating reports that the Audience View for Live Events is not loading properly.

Some analytics exports are failing
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating
    Investigating

    We are currently investigating this incident.

    It seems to be limited to Audience and Engagement exports

Some Live events are seeing a white background
  • Resolved
    Resolved

    This issue has been resolved.

Project pages are displaying incorrectly
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    A fix has been identified and is in process of deploying to users.

  • Investigating
    Investigating

    Customers sharing project pages to users who are not logged in are seeing broken layouts.

    We are currently investigating this incident.

Oct 2023

Media Limits being triggered
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    We've had several reports of Media Limits being triggered on accounts that have not yet reached their media limits. We have identified the issue and are working on a fix.

Elevated Failure rates for Editor
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix for our editor and are currently monitoring the result. Editing is currently enabled. Sorry about the hassle!

  • Investigating
    Investigating

    Access to the editor is being disabled until we are confident in export success rate. We apologize for the inconvenience and will update as soon as the situation improves.

  • Monitoring
    Monitoring

    Edit exports are once again performing as expected, we are continuing to monitor

  • Investigating
    Investigating

    We're seeing increased failure rates for Editor exports and are investigating

Support Currently Unavailable
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    Our chat support system is currently unavailable. Support requests are being received, but we are temporarily unable to reply.

Some customers are experiencing 500 errors when trying to customize their media.
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    We are currently investigating this incident.

Oct 2023 to Dec 2023