Wistia - Notice history

This was a test of our incident management processes that was inadvertently posted to our external status page rather than our internal testing service.  We apologize for the confusion - there are no impacts to the application and there has been no loss of any user data.

This incident is resolved

Wistia Application is back up and we're monitoring the situation to ensure continued availability.

We've identified the issue and are working to ensure the Wistia Application is shortly available

This issue has been resolved and all recordings stuck in processing should be recovered.

Billing and payment functionality has been fully restored.

We are continuing to work to restore full functionality to the payments method page. Other billing functionality has been restored.

The Payment Methods page is no longer displaying errors, but it is temporarily not possible to change ACH credit transfer settings.

We are continuing to work to restore full payment settings functionality.

We've implemented a fix for purchasing.

Users are continuing to receive errors when accessing the Payment Methods page in account settings, and we’re continuing to work on further fixes.

After investigating this incident, it's been determined that importing from YouTube directly to Wistia is not currently possible based on changes beyond our control. Videos downloaded from Youtube will need to be uploaded to Wistia using an alternative upload method while we investigate the viability of restoring this functionality. We apologize for any inconvenience this may cause.

We have identified the issue and are looking into solutions. We recommend manually uploading videos that have been downloaded from YouTube as a temporary workaround.