All systems operational

Welcome to Wistia's home for real-time information and updates on our applications. Here you'll find live and historical data on system performance and metrics. If there are any service interruptions, a note will be posted here.

Soapbox
100.0% uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%
Nov 2023100.0% uptime
Dec 2023100.0% uptime
Jan 2024100.0% uptime

wistia.com

100.0% uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%
Nov 2023100.0% uptime
Dec 2023100.0% uptime
Jan 2024100.0% uptime

Edit

100.0% uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%
Nov 2023100.0% uptime
Dec 2023100.0% uptime
Jan 2024100.0% uptime
Encoding
100.0% uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%
Nov 2023100.0% uptime
Dec 2023100.0% uptime
Jan 2024100.0% uptime

Uploads

100.0% uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%
Nov 2023100.0% uptime
Dec 2023100.0% uptime
Jan 2024100.0% uptime

Stats

99.07% uptime
Nov 2023 · 97.17%Dec · 100.0%Jan 2024 · 100.0%
Nov 202397.17% uptime
Dec 2023100.0% uptime
Jan 2024100.0% uptime
App
100.0% uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%
Nov 2023100.0% uptime
Dec 2023100.0% uptime
Jan 2024100.0% uptime

Embeds

100.0% uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%
Nov 2023100.0% uptime
Dec 2023100.0% uptime
Jan 2024100.0% uptime

Live

99.99% uptime
Nov 2023 · 99.98%Dec · 100.0%Jan 2024 · 100.0%
Nov 202399.98% uptime
Dec 2023100.0% uptime
Jan 2024100.0% uptime

Transcripts

Operational

Notice history

Jan 2024

Users may be experiencing slow connections or errors to Wistia.com
  • Resolved
    Resolved

    The distributed denial of service attack from yesterday has been fully mitigated. Full platform functionality has been restored. Our engineering and product teams are continuing to investigate and make improvements so that service is not interrupted in the event of future incidents. We appreciate your patience while our team worked to restore everything to full functionality.

  • Monitoring
    Update

    All services remain fully restored, but because we are still under attack, we will monitor this incident through the night.

  • Monitoring
    Monitoring

    We experienced a distributed denial of service attack, and have isolated malicious requests from legitimate ones to restore full functionality.

    Specifically, uploads via app and API are fully restored, as is Live, Edit, encoding functionality, and in-app Analytics.

    We are continuing to monitor these systems.

  • Identified
    Update

    We are continuing to work to restore full functionality to wistia.com, login, and the API for all users.

  • Identified
    Update

    We are continuing to work to restore full functionality to wistia.com, login, and the API for all users. Some users may still be experiencing difficulties logging in to wistia.com.

  • Identified
    Update

    Embeds appear to now all be functioning as expected. Some customers are still experiencing issues using the Wistia app. We are working to restore full functionality.

  • Identified
    Update

    Media playback and other features within the app are beginning to recover, but we are still working to restore login/logout functionality to all users.

  • Identified
    Identified

    We’re seeing recovery for parts of the app and are continuing to work toward full recovery for all users.

  • Investigating
    Update

    We're continuing to investigate the issue. Users may be experiencing issues with media playback as well as reaching wistia.com.

  • Investigating
    Investigating

    We're investigating intermittent errors and slow connections to wistia.com.

Exports from the Wistia Editor are inaccessible
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We've identified the problem with edit exports and have rolled out a fix - we are now monitoring results.

Dec 2023

Channels Customize view is failing
  • Resolved
    Resolved

    This incident has been resolved.

Issue with player causing videos to not play in certain cases
  • Resolved
    Resolved

    There was an issue that caused embeds with the big player button to not play from 9:29AM-10:24AM when an user clicked directly on the big player button to start video playback. Clicking anywhere outside the big player button would still allow playback to work as expected. We identified the issue, reverted the change, and verified that the bug was no longer present as of 10:24AM.

Some recordings are displaying incorrect layouts in the editor
  • Resolved
    Resolved

    We've released a fix and the issue has been resolved.

  • Identified
    Identified

    We've identified the problem and are releasing a fix.

  • Investigating
    Investigating

    We are looking into an issue that's causing some videos recorded in Wistia to display incorrect layout settings once edited.

Registration pages failing to load
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    Identified

    We have identified the problem and are deploying a fix.

Updates to player customizations failing intermittently
  • Resolved
    Resolved

    Updates to player customizations are working properly again.

  • Monitoring
    Monitoring

    We implemented a fix and are seeing player customization updates working properly again. We'll continue to monitor.

  • Identified
    Identified

    We've identified the issue within Customize and are deploying a fix.

  • Investigating
    Investigating

    We are currently investigating this incident.

Nov 2023

Intermittent Failures Adding Media to Editor or Choosing Recording Destinations
  • Resolved
    Resolved

    Adding media to the editor, choosing recording destinations, and move/copy are all working properly again.

  • Monitoring
    Monitoring

    We implemented a fix and are seeing media selection for the editor, recordings, and move/copy working properly again. We will continue to monitor.

  • Identified
    Identified

    Some users may be encountering errors adding media to the editor or choosing a destination for their recordings. We've identified the issue and are currently implementing a fix.

Live Audience View is Failing
  • Resolved
    Resolved

    This incident has been resolved, Live Audience Views are working properly once again.

  • Monitoring
    Monitoring

    We implemented the fix and are currently monitoring.

  • Identified
    Identified

    We've identified the issue for the Live Event Audience View and are deploying a fix.

  • Investigating
    Investigating

    We are currently investigating reports that the Audience View for Live Events is not loading properly.

Some analytics exports are failing
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating
    Investigating

    We are currently investigating this incident.

    It seems to be limited to Audience and Engagement exports

Some Live events are seeing a white background
  • Resolved
    Resolved

    This issue has been resolved.

Project pages are displaying incorrectly
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    A fix has been identified and is in process of deploying to users.

  • Investigating
    Investigating

    Customers sharing project pages to users who are not logged in are seeing broken layouts.

    We are currently investigating this incident.

Nov 2023 to Jan 2024