All systems operational

Welcome to Wistia's home for real-time information and updates on our applications. Here you'll find live and historical data on system performance and metrics. If there are any service interruptions, a note will be posted here.

App
99.99 % uptime
Jan 2023
Feb 2023
Mar 2023
Embeds
100 % uptime
Jan 2023
Feb 2023
Mar 2023
Stats
99.82 % uptime
Jan 2023
Feb 2023
Mar 2023
Uploads
100 % uptime
Jan 2023
Feb 2023
Mar 2023
Encoding
99.98 % uptime
Jan 2023
Feb 2023
Mar 2023
Soapbox
100 % uptime
Jan 2023
Feb 2023
Mar 2023
wistia.com
100 % uptime
Jan 2023
Feb 2023
Mar 2023
Edit
100 % uptime
Jan 2023
Feb 2023
Mar 2023
Live
100 % uptime
Jan 2023
Feb 2023
Mar 2023

Notice history

Mar 2023

Stats Processing Delays
  • Resolved
    March 17, 2023 at 5:00 PM

    This incident has been resolved.

  • Identified
    March 17, 2023 at 4:15 PM

    There are currently some stats processing delays and a fix is in process.

Unable to send messages in the Live Chat.
  • Resolved
    March 16, 2023 at 3:01 PM

    This incident has been resolved.

  • Monitoring
    March 16, 2023 at 2:56 PM

    We implemented a fix and are currently monitoring the result.

  • Investigating
    March 16, 2023 at 2:54 PM

    We are currently investigating this incident.

Main navigation is missing on some pages
  • Resolved
    March 09, 2023 at 2:58 PM

    We've deployed and verified a fix for the missing navigation.

  • Identified
    March 09, 2023 at 2:35 PM

    We've detected an issue that affects some pages, where main navigation is currently missing. We've identified the issue and are about to roll out a fix.

Live Stream Analytics events aren't processing
  • Resolved
    March 07, 2023 at 2:56 AM

    This incident has been resolved. Live stream analytics are no longer experiencing delays.

  • Identified
    March 07, 2023 at 2:30 AM

    We've identified the issue and are working on a fix.

  • Investigating
    March 07, 2023 at 1:55 AM

    We are currently investigating this incident. Live Stream event analytics will be delayed.

Embeds Infrastructure Maintenance
  • Completed
    March 03, 2023 at 3:56 AM

    Maintenance has completed successfully.

  • In progress
    March 03, 2023 at 3:00 AM

    Maintenance is now in progress.

  • Planned
    March 03, 2023 at 3:00 AM

    We will be rolling out an improvement to a component in our embed infrastructure. We expect that there may be intermittent request failures during a brief 5 minute period during the maintenance window.

Feb 2023

Cannot load videos within an unlocked project
  • Resolved
    February 27, 2023 at 8:37 PM

    This incident has been resolved.

  • Monitoring
    February 27, 2023 at 8:32 PM

    We implemented a fix and are currently monitoring the result.

  • Investigating
    February 27, 2023 at 8:21 PM

    We are currently investigating this incident.

Degraded video playback
  • Resolved
    February 26, 2023 at 8:34 PM

    This incident has been resolved.

  • Monitoring
    February 26, 2023 at 8:15 PM

    We have implemented a fix and are currently monitoring the result.

  • Investigating
    February 26, 2023 at 7:32 PM

    We are currently investigating an issue that is causing buffering in some videos.

Degraded performance for some downloads
  • Resolved
    February 24, 2023 at 9:25 PM

    This incident has been resolved.

  • Monitoring
    February 24, 2023 at 9:05 PM

    We have implemented a fix and are currently monitoring the results. All customers should be able to download media assets.

  • Identified
    February 24, 2023 at 7:23 PM

    We believe that we have identified the issue affecting downloads and are implementing a fix now. We will continue to monitor as it goes into effect.

  • Investigating
    February 24, 2023 at 7:17 PM

    We're investigating reports of failures when downloading some direct assets. The failures seem to be happening inconsistently at this time. Video playback does not appear to be affect, only direct downloads.

In-app channel episode page on mobile fails to load
  • Resolved
    February 23, 2023 at 10:07 PM

    This incident has been resolved.

  • Identified
    February 23, 2023 at 9:43 PM

    The issue has been identified and a fix is being implemented.

  • Investigating
    February 23, 2023 at 9:23 PM

    The in-app Channel Episode page is failing to load on mobile for users who are not logged in. We are currently investigating.

Derivatives Not Encoding
  • Resolved
    February 16, 2023 at 9:21 PM

    Encoding is operational and work to re-encode the derivatives impacted is taking place.

  • Monitoring
    February 16, 2023 at 8:47 PM

    We are looking into the re-encode failures.

  • Monitoring
    February 16, 2023 at 8:46 PM

    We are looking into the re-encoding failures.

  • Investigating
    February 16, 2023 at 8:11 PM

    We are currently investigating this issue.

Multiple Stats pages are down
  • Resolved
    February 16, 2023 at 8:44 PM

    All stags pages are functioning normally

  • Investigating
    February 16, 2023 at 8:07 PM

    We are currently investigating an issue with retrieving stats for several analytics pages.

Stats pages may be missing data
  • Resolved
    February 16, 2023 at 1:24 AM

    Stats pages are functioning normally.

  • Monitoring
    February 15, 2023 at 7:50 PM

    The stats system is in a stable condition and we will continue to monitor for any related issues.

  • Investigating
    February 15, 2023 at 6:43 PM

    We’re investigating a system alert regarding our stats infrastructure. This may impact stats pages in the application.

Stats pages may be missing data
  • Resolved
    February 15, 2023 at 4:01 PM

    We have verified that all Stats functionality has been restored completely. Thanks for your patience!

  • Investigating
    February 15, 2023 at 3:16 PM

    We’re investigating a system alert regarding our stats infrastructure. This may impact stats pages in the application. If so, please let us know. We’ll post updates as we investigate.

Stats exports not working
  • Resolved
    February 13, 2023 at 9:24 PM

    We have verified that new stats exports have been completing successfully with the fixes our team have put in place. Thanks for your patience and export away!

  • Identified
    February 13, 2023 at 8:33 PM

    We've identified that stats exports on some accounts have been running very slowly and moving towards a fix to unblock other exports so they can run.

  • Investigating
    February 13, 2023 at 7:20 PM

    We're digging into stats exports for accounts and why they're not working. Thanks for your patience!

Elevated Errors in Wistia App
  • Resolved
    February 10, 2023 at 11:13 PM

    The root cause behind the spikes of elevated 500s has been identified and resolved. A recent component upgrade introduced a sporadic load balancing issue which led to brief spikes of elevated error rates. This happened intermittently between 3:20PM EST and 5:30PM EST. Reverting the upgraded component resolved the issue.

  • Monitoring
    February 10, 2023 at 10:37 PM

    A fix has been put in place and we are monitoring for further elevated errors.

  • Investigating
    February 10, 2023 at 10:31 PM

    We've observed spikes of elevated 500s coming from the Wistia application.

Jan 2023

Replace Media functionality is down
  • Resolved
    January 12, 2023 at 4:29 PM

    We have verified that Replace Media functionality on the Media Page has been restored completely.

  • Identified
    January 12, 2023 at 4:12 PM

    The issue has been identified and a fix is being implemented.

  • Investigating
    January 12, 2023 at 4:00 PM

    We’re investigating reports regarding our Replace Media feature on the Media Page. When clicking on the Replace Media button, you may see a blank modal with a loading indicator that does not allow you to upload a new media. We’ll post updates as we investigate.

Encoding Issues
  • Resolved
    January 03, 2023 at 5:26 PM

    We've implemented a fix and have been monitoring. If any video appears to be stuck encoding, we recommend re-uploading.

  • Identified
    January 03, 2023 at 5:06 PM

    We've identified an issue affecting encoding. We are in the process of implementing a fix now.

Jan 2023 to Mar 2023