All systems operational

Welcome to Wistia's home for real-time information and updates on our applications. Here you'll find live and historical data on system performance and metrics. If there are any service interruptions, a note will be posted here.

Encoding
100 % uptime
Apr 2023
May 2023
Jun 2023
wistia.com
99.99 % uptime
Apr 2023
May 2023
Jun 2023
Soapbox
99.95 % uptime
Apr 2023
May 2023
Jun 2023

Edit

100 % uptime
Apr 2023
May 2023
Jun 2023
Uploads
100 % uptime
Apr 2023
May 2023
Jun 2023

Stats

99.73 % uptime
Apr 2023
May 2023
Jun 2023
App
100 % uptime
Apr 2023
May 2023
Jun 2023

Embeds

99.99 % uptime
Apr 2023
May 2023
Jun 2023
Live
99.99 % uptime
Apr 2023
May 2023
Jun 2023

Transcripts

Operational

Notice history

Jun 2023

Media database maintenance
Scheduled for June 08, 2023 at 10:00 PM – 11:00 PM 1 hour
  • Planned
    June 08, 2023 at 10:00 PM

    We will be performing routine maintenance on our media database at this time. This work will improve the reliability of our systems. No downtime is expected, but newly uploaded videos may take longer than usual to process.

Users are seeing errors in the Live Event room
  • Resolved

    This incident has been resolved.

  • Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified

    Users are seeing an error page on loading the event room.

Investigating stats delays
  • Monitoring

    We've identified why stats processing was delayed and have restarted processing new stats for videos as of an hour ago. We will be backfilling stats over the next few days due to volume, so stats may be lower for 2023-06-03 until this operation is complete.

May 2023

Application Maintenance
  • Completed
    May 31, 2023 at 7:43 PM

    Maintenance has completed successfully.

  • In progress
    May 31, 2023 at 6:36 PM

    Maintenance is now in progress.

  • Planned
    May 31, 2023 at 6:30 PM

    We will be performing application maintenance that will route all requests to the Wistia application via CloudFront. No downtime is expected. One notable change is that TLS traffic will be terminated with Amazon certificates instead of Let's Encrypt certificates for all traffic going to the Wistia application (including the Wistia API).

Database Maintenance Activity
  • Resolved

    This incident has been resolved.

  • Identified

    An issue with one of our databases requires us to reboot the DB instance. We are expecting about 1 minute of Wistia application unavailability.

Zoom imports are failing
  • Resolved

    This incident has been resolved.

  • Identified

    We have identified that only internal Wistia accounts are affected by the Zoom import failures. Customer accounts have remained fully functional.

  • Investigating

    Importing videos from Zoom is currently not working.

Transactional e-mails may be delayed
  • Resolved

    A fix has been implemented and account e-mails are now being delivered again. Users may still see some delays in delivery of previously-sent account e-mails; users may need to re-request password resets or stats exports.

  • Investigating

    We are currently investigating delays in sending account e-mails.

Human-reviewed transcripts failing
  • Resolved

    We have cleaned up transcripts that had issues. The issue is resolved.

  • Identified

    New transcript orders are now succeeding. We are monitoring and fixing transcripts that failed.

  • Identified

    Note that existing captions and transcripts on embedded videos and in the application should continue to work. It's ordering new human-reviewed transcripts that may be failing.

  • Investigating

    We have detected that human-reviewed transcripts are failing. We are investigating the issue.

Issues saving Soapboxes
  • Resolved

    This incident has been resolved.

  • Identified

    We’ve determined that the scope of this issue is limited to Soapbox and are implementing a fix.

  • Investigating

    We're investigating reports of hanging Edit exports and Soapbox uploads.

Some channel episode thumbnails may fail to load
  • Resolved

    A fix has been identified and channel thumbnails are loading again. This incident has been resolved.

  • Investigating

    We're received reports that some channel episode thumbnails are failing to load. We are currently investigating this incident.

Analytics Database Maintenance
  • Completed
    May 13, 2023 at 2:00 AM

    Maintenance is now complete

  • Planned
    May 13, 2023 at 2:00 AM

    We are planning for a scheduled maintenance during that time.

Analytics Database Maintenance
  • Completed
    May 06, 2023 at 2:20 AM

    Maintenance has completed successfully.

  • Planned
    May 06, 2023 at 2:00 AM

    We are planning for a scheduled maintenance during that time.

Some podcast episode analytics may be incorrect
  • Monitoring

    In addition to incorrect podcast stats from 4/26-5/3, we are also aware of missing stats for some podcast episodes from 5/3-5/9. We are working on correcting and backfilling podcast stats for this entire period.

  • Monitoring

    We implemented a fix that should correct all newly received "plays" and "played time" stats, although those stats will still potentially be incorrect from 4/26 through 5/3. We continue work to correct the data from that period.

  • Identified

    The played time statistic for all podcast episodes should be considered unreliable beginning on 4/26. In addition, reported plays during that period may be lower than the actual number. We are continuing to work on a fix.

  • Identified

    We have received reports of podcast episodes having a negative "played time" statistic, beginning on 4/26. We are actively working on a fix for this issue.

Apr 2023

Analytics Event Processing is Failing
  • Resolved

    Analytics are processing normally and should be up to date.

  • Monitoring

    We have identified and applied a potential fix and are monitoring the situation.

  • Investigating

    We are experiencing failures processing new analytics events, which will cause analytics to be stale.

Application Maintenance
  • Completed
    April 25, 2023 at 2:20 AM

    Maintenance has completed successfully.

  • In progress
    April 25, 2023 at 12:33 AM

    Maintenance is in progress

  • Planned
    April 25, 2023 at 12:00 AM

    We are planning for a scheduled maintenance during this time.

Potential Playback Issues for Small Number of Embeds
  • Resolved

    This incident has been resolved.

  • Monitoring

    A small number of cached 404s have been identified and fixed. We will continue monitoring for issues

  • Investigating

    We're currently investigating potential playback issues with a small percentage of embeds. We will update as we get more information.

Application Maintenance
  • Completed
    April 21, 2023 at 1:41 AM

    Maintenance has completed.

  • In progress
    April 21, 2023 at 12:00 AM

    We're performing application maintenance to migrate the Wistia application to new cloud infrastructure. No downtime is expected during the maintenance period.

Analytics Database Maintenance
  • Completed
    April 15, 2023 at 2:13 AM

    Maintenance has completed successfully.

  • In progress
    April 15, 2023 at 2:00 AM

    Maintenance is now in progress

  • Planned
    April 15, 2023 at 2:00 AM

    We are planning for a scheduled maintenance during that time.

Video podcasts episodes are missing tracking information
  • Resolved

    This incident has been resolved.

  • Monitoring

    We have shifted video podcast episodes back to a CDN that has tracking setup. We're looking into what the impact of this change was.

  • Identified

    Video podcasts episodes were migrated to a CDN which did not have podcast download tracking setup.

  • Investigating

    We're investigating why video podcast episodes are missing download information. Audio podcast episodes are unaffected.

Channel stats exports
  • Resolved

    We've resolved the issue preventing channel exports

  • Resolved

    This incident has been resolved.

  • Monitoring

    We implemented a fix and are currently monitoring the result.

  • Resolved

    This incident has been resolved.

  • Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified

    We've identified a regression and are continuing to work on a fix for this incident.

  • Investigating

    We’re investigating a system alert regarding our channel stats exports.

Show Art is not getting saved on Podcast Settings Page
  • Resolved

    This incident has been resolved.

  • Investigating

    We are currently investigating this incident.

Apr 2023 to Jun 2023