All Systems Operational

About This Site

Welcome to Wistia's home for real-time information and updates on our applications. Here you'll find live and historical data on system performance and metrics. If there are any service interruptions, a note will be posted here.

App Operational
90 days ago
99.95 % uptime
Today
Embeds Operational
90 days ago
99.97 % uptime
Today
Stats Operational
Uploads Operational
Encoding Operational
Soapbox Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Video Startup Time ?
Fetching
Player Buffering ?
Fetching
Processing Wait Time ?
Fetching
Video Heatmaps ?
Fetching
Page Render Time
Fetching
Past Incidents
Mar 30, 2020

No incidents reported today.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020
Resolved - This incident has been resolved.
Mar 27, 14:48 EDT
Monitoring - A fix for this issue is now live and we're monitoring the results. Media pages and videos should be accessible again.
Mar 27, 14:22 EDT
Update - We've identified an issue causing media pages in the Wistia application to be inaccessible. Playback of videos that are not cached in CDNs is also affected.

A fix is currently being deployed.
Mar 27, 14:17 EDT
Update - We are continuing to investigate this issue.
Mar 27, 14:14 EDT
Investigating - We are currently investigating this issue.
Mar 27, 14:14 EDT
Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020

No incidents reported.

Mar 23, 2020
Resolved - Due to a significant increase in traffic, some analytics pings may have been dropped between 8 AM EDT and 4:15 PM EDT. We have identified and fixed the underlying issue.
Mar 23, 08:00 EDT
Mar 22, 2020
Resolved - This incident has been resolved.
Mar 22, 18:12 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 22, 17:52 EDT
Identified - The issue has been identified and a fix is being implemented.
Mar 22, 17:02 EDT
Mar 21, 2020

No incidents reported.

Mar 20, 2020

No incidents reported.

Mar 19, 2020
Resolved - This incident has been resolved.
Mar 19, 20:56 EDT
Investigating - We are currently investigating this issue.
Mar 19, 20:30 EDT
Mar 18, 2020

No incidents reported.

Mar 17, 2020
Completed - The scheduled maintenance has been completed.
Mar 17, 15:24 EDT
Scheduled - Today, we released a set of new features that improve the viewer's experience with your video content: Resumable Video and Viewer Preferences.

*Resumable Video*
Resumable Video allows viewers to pick up where they left off in your video content. For example, if they have watched 3 out of 10 minutes of content and leave the page, upon returning the video will pick back up at 3 minutes instead of starting over.

We’re very proud of the way this feature facilitates binge-worthy content in Channels—it’s much more convenient for your audience to pick up where they left off in your show! No more frustration trying to find their spot in your long-form talk show or documentary series. The “Resume” button and progress indicators make it easy for each viewer to determine which episode to continue or watch next.

A few technical notes:

* Works for videos in Channels and single video embeds
* The video restarts from the beginning if the viewer left off 5 seconds or less from the end of the video
* Videos with autoplay enabled have Resumable disabled by default
* If you’d like to disable Resumable Video on an individual media or Channel, you can set the embed option (https://wistia.com/support/developers/embed-options#using-embed-options) resumable: false on your embed

If you've been using our deprecated Resumable Video Lab (https://status.wistia.com/incidents/xk05cfnvfdpg), you can feel confident that these two features will still play nicely together. We do recommend you disable the Resumable Video Lab to take full advantage of the experience this new feature provides - it's pretty wicked.

*Viewer Preferences*
Our second feature set ensures settings like mute, volume, and playback rate are maintained across videos in a Channel— no more surprises when navigating or auto-advancing between videos!
Mar 16, 15:10 EDT
Mar 16, 2020

No incidents reported.