Welcome to Wistia's home for real-time information and updates on our applications. Here you'll find live and historical data on system performance and metrics. If there are any service interruptions, a note will be posted here.
This should have no impact for the vast majority of viewers.
Currently we serve javascript that is compatible with ECMAScript 3+ to all versions of Internet Explorer. IE9 is the first version of Internet Explorer that supports enough of ECMAScript 5 for our embedding scripts to be parsed correctly. We are making this change to (a) ensure videos continue to work on old browsers, (b) make development on newer browsers faster and more reliable, and (c) reduce the size of our bundle for modern browsers.
For most viewers, this should have no functional impact. However, an extremely small percentage of viewers—less than 0.0001% of all views—use a version of Internet Explorer that identifies itself as IE9, IE10, or IE11, but fails to parse ECMAScript 5. Viewers using that kind of browser will no longer be able to play Wistia videos. Currently, we only know of one uncommon configuration of Sharepoint that leads to this situation. For Internet Explorer 8 and below, as long as we can identify it as such, we will continue to serve the ECMAScript 3+ compatible player scripts.
If you are operating in a business that runs a modern version Internet Explorer configured such that it cannot parse ECMAScript 5, we urge you to update your settings so that we can deliver working scripts to you automatically. We've reached out to some folks directly where we've identified potential issues, but if you have further concerns or questions about this, we may be able to help you out; send support@wistia.com an email.
Posted on
Aug 7, 17:07 EDT
Resolved -
Videos from the backlog should have been processed at this time.
Aug 18, 13:19 EDT
Monitoring -
Starting at 10:26 EST, we identified delays in video transcoding due to failed database connections. The issue has been mitigated and we are processing through the queue of videos in the backlog from that time.
Aug 18, 11:28 EDT
Resolved -
Contacts and groups are back in working order :) All groups should now have the correct permissions and ability to create contacts as usual. If you notice anything unusual with your groups or have any questions, please feel free to reach out to us as normal at support@wistia.com. During our recovery process we restored some groups from a backup. If you deleted a contact from a group within the past 24 hours, that contact may have been re-added to the group.
Aug 10, 19:40 EDT
Identified -
We've identified an issue with the way contacts and contact groups are being associated in the Wistia App. This is preventing adding new contacts to groups and some contacts may have diminished permissions on a temporary basis while we work out this issue. We are working on solving it now and will hopefully have an update shortly.
Update 11:30 EDT: We've updated the Wistia App with a partial fix so that contacts can be added to groups again as normal. We are continuing to work on the diminished permissions for some contacts and will hopefully have a complete resolution soon. Thanks for your patience as we continue to work on this.
Aug 10, 11:15 EDT