All Systems Operational

About This Site

Welcome to Wistia's home for real-time information and updates on our applications. Here you'll find live and historical data on system performance and metrics. If there are any service interruptions, a note will be posted here.

App   Operational
90 days ago
100.0 % uptime
Today
Embeds   Operational
90 days ago
100.0 % uptime
Today
Stats   Operational
Uploads   Operational
Encoding   Operational
Soapbox   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Processing Queue ?
Fetching
Video Heatmaps ?
Fetching
Past Incidents
May 22, 2018

No incidents reported today.

May 21, 2018

No incidents reported.

May 20, 2018

No incidents reported.

May 19, 2018

No incidents reported.

May 18, 2018

No incidents reported.

May 17, 2018

No incidents reported.

May 16, 2018

No incidents reported.

May 15, 2018
Resolved - Video encoding performance has been normal during our monitoring period, so we are marking the incident as resolved. AWS has resolved the upstream incident as well.

All videos that failed to encode during the window have been reprocessed at this time.

The time window for elevated encoding failures was approximately 9:30-11:30am ET, with most of the failures occurring between 10:40 and 11:20am ET.
May 15, 12:52 EDT
Monitoring - Video encoding has returned to normal. We will be reprocessing videos that were affected by the incident over the next hour.

We will continue to monitor the encoding system closely and will give further updates as needed until the upstream AWS infrastructure problem is fully resolved. Thank you for your patience.
May 15, 11:41 EDT
Update - Amazon Web Services has acknowledged the issue and is investigating. AWS's latest status information can be found at https://status.aws.amazon.com .
May 15, 11:23 EDT
Identified - We're currently monitoring an issue that is causing encoding tasks to fail about 10% of the time, resulting in videos that have failed to encode. The issue is due to a network problem with underlying Amazon Web Services infrastructure.

Uploading does not seem to be affected.

We're working to mitigate the problem as much as possible and will update with more information as the situation evolves.
May 15, 11:09 EDT
May 14, 2018

No incidents reported.

May 13, 2018

No incidents reported.

May 12, 2018

No incidents reported.

May 11, 2018

No incidents reported.

May 10, 2018

No incidents reported.

May 9, 2018

No incidents reported.

May 8, 2018

No incidents reported.