All systems operational

Welcome to Wistia's home for real-time information and updates on our applications. Here you'll find live and historical data on system performance and metrics. If there are any service interruptions, a note will be posted here.

Investigating stats delays
  • Monitoring

    We've identified why stats processing was delayed and have restarted processing new stats for videos as of an hour ago. We will be backfilling stats over the next few days due to volume, so stats may be lower for 2023-06-03 until this operation is complete.

Some podcast episode analytics may be incorrect
  • Monitoring

    In addition to incorrect podcast stats from 4/26-5/3, we are also aware of missing stats for some podcast episodes from 5/3-5/9. We are working on correcting and backfilling podcast stats for this entire period.

  • Monitoring

    We implemented a fix that should correct all newly received "plays" and "played time" stats, although those stats will still potentially be incorrect from 4/26 through 5/3. We continue work to correct the data from that period.

  • Identified

    The played time statistic for all podcast episodes should be considered unreliable beginning on 4/26. In addition, reported plays during that period may be lower than the actual number. We are continuing to work on a fix.

  • Identified

    We have received reports of podcast episodes having a negative "played time" statistic, beginning on 4/26. We are actively working on a fix for this issue.

Media database maintenance
Scheduled for June 08, 2023 at 10:00 PM – 11:00 PM 1 hour
  • Planned
    June 08, 2023 at 10:00 PM

    We will be performing routine maintenance on our media database at this time. This work will improve the reliability of our systems. No downtime is expected, but newly uploaded videos may take longer than usual to process.

TLS 1.0/1.1 Deprecation for fast.wistia.com/fast.wistia.net
Scheduled for July 03, 2023 at 5:30 PM – 6:30 PM 1 hour
  • Planned
    July 03, 2023 at 5:30 PM

    As part of improving our security posture, we will be disabling the ability to connect to fast.wistia.com or fast.wistia.net using TLS 1.0/1.1 connections on July 3rd. These endpoints are used for loading video embed metadata required by our player to play videos embedded on webpages across the web. Most web browsers/operating systems/devices from 2014 forwards should be utilizing TLS 1.2/1.3 to connect and load Wistia embeds.

Encoding
99.99 % uptime
wistia.com
99.99 % uptime
Soapbox
99.95 % uptime

Edit

100 % uptime
Uploads
100 % uptime

Stats

99.7 % uptime
App
100 % uptime

Embeds

99.99 % uptime
Live
99.99 % uptime

Transcripts

Operational

System metrics

Page Render Time
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Media Processing Wait Time
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Recent notices

June 08, 2023

Media database maintenance
Scheduled for June 08, 2023 at 10:00 PM – 11:00 PM 1 hour
  • Planned
    June 08, 2023 at 10:00 PM

    We will be performing routine maintenance on our media database at this time. This work will improve the reliability of our systems. No downtime is expected, but newly uploaded videos may take longer than usual to process.

June 07, 2023

Users are seeing errors in the Live Event room
  • Resolved

    This incident has been resolved.

  • Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified

    Users are seeing an error page on loading the event room.

June 06, 2023

Show notice history