Wistia - Media encoding delays – Incident details

All systems operational

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Media encoding delays

Resolved
Degraded performance
Started 11 days agoLasted about 19 hours

Affected

Group Record

Degraded performance from 6:54 PM to 10:16 PM, Operational from 10:16 PM to 2:06 PM

Record

Degraded performance from 6:54 PM to 10:16 PM, Operational from 10:16 PM to 2:06 PM

Edit

Degraded performance from 6:54 PM to 10:16 PM, Operational from 10:16 PM to 2:06 PM

Encoding

Operational from 6:54 PM to 2:06 PM

Live

Degraded performance from 6:54 PM to 10:16 PM, Operational from 10:16 PM to 2:06 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved. A fix was implemented, the backlog has been processed and encoding time has returned to normal.

  • Update
    UTC
    Update

    After implementing a fix the encoding system has caught up, we are continuing to monitor.

  • Monitoring
    UTC
    Monitoring

    We've identified and implemented a fix for an issue that is causing encoding delays. We expect delays to continue as we work through a backlog of jobs.