Wistia - Chrome users may be experiencing issues with recorded videos – Incident details
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Chrome users may be experiencing issues with recorded videos
Resolved
Operational
Started 7 months agoLasted about 2 hours
Affected
Encoding
Updates
Resolved
Resolved
Recorded videos that were stuck in processing as the result of the recent Chrome update have now been successfully re-encoded.
Monitoring
Monitoring
We've implemented a fix that allows videos to be successfully recorded again in Chrome and Chromium-based browsers version 126. We are now working to re-encode videos that were stuck in process due to this issue.
Identified
Identified
We've identified that version 126 of Chrome (and Chromium browsers such as Microsoft Edge) is causing videos recorded through Wistia to become stuck in processing. Our team is working on a fix.
Investigating
Investigating
We're currently investigating an issue with the latest Chrome update (version 126) that may be causing recorded videos to become stuck in processing.