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Video customization changes are delayed

Resolved
Degraded performance
Started 10 months ago Lasted 33 minutes

Affected

App
Embeds
Updates
  • Resolved
    Resolved

    Customize changes are being immediately reflected in embeds and in the app. This incident has been resolved.

  • Identified
    Identified

    When customization changes are made to a video, these changes are not immediately being reflected in embeds. Some customizations are also not showing up in the application upon refreshing the page. These changes are being saved in our system, but there is a delay for those changes to show up. We have identified the problem and are actively working on a fix.