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Video customization changes are delayed

July 18, 2023 at 5:05 PM
Resolved after 33 minutes


Degraded performance
  • Resolved

    Customize changes are being immediately reflected in embeds and in the app. This incident has been resolved.

  • Identified

    When customization changes are made to a video, these changes are not immediately being reflected in embeds. Some customizations are also not showing up in the application upon refreshing the page. These changes are being saved in our system, but there is a delay for those changes to show up. We have identified the problem and are actively working on a fix.