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Welcome to Wistia's home for real-time information and updates on our applications. Here you'll find live and historical data on system performance and metrics. If there are any service interruptions, a note will be posted here.

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Resolved
Soapbox Processing Issues

Started
June 27, 2023 at 10:15 PM
Status
Resolved after about 1 hour

Impact

Degraded performance
Affected
Soapbox
  • Resolved

    A fix for the underlying issue has been shipped and all of Soapbox is now operational. We will look into fixing encoding issues for medias that were affected by this incident.

  • Identified

    The issue has been identified and a fix is in the works.

  • Investigating

    We have received reports of some soapbox videos being unable to process. We are looking into the issue and will update as we know more.