Wistia - Human-reviewed transcripts failing – Incident details

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Human-reviewed transcripts failing

Resolved
Operational
Started almost 2 years agoLasted about 3 hours

Affected

Transcripts

Operational from 12:14 AM to 3:36 AM

Updates
  • Resolved
    Resolved

    We have cleaned up transcripts that had issues. The issue is resolved.

  • Update
    Update

    New transcript orders are now succeeding. We are monitoring and fixing transcripts that failed.

  • Identified
    Identified

    Note that existing captions and transcripts on embedded videos and in the application should continue to work. It's ordering new human-reviewed transcripts that may be failing.

  • Investigating
    Investigating

    We have detected that human-reviewed transcripts are failing. We are investigating the issue.