Wistia - Notice history

We identified and resolved a config issue that prevented updates from being pushed from our encoding system to our main app. The system has both a push and pull mechanism for getting encoding updates, but with only the pull updates encoding appeared slower and the media.ready webhooks were not firing.

After resolving the config issue, we ensured that all uploads during the affected period were synced properly to reflect the correct encoding status. We've taken additional steps to prevent this issue from reoccurring and improved monitoring around those status updates to prevent similar incidents in the future.

Our third party provider has implemented a fix and we are monitoring the results.

A fix has been implemented and we are monitoring the results.

Our third party provider is implementing a fix for this issue. If your webinar attendees are experiencing connection issues on HLS, they can try using Chrome desktop to view the webinar in realtime, which is unaffected by this issue. We will send another update when the fix has been deployed.

The issue has been identified and a fix is being implemented

We have implemented a fix and this incident has been resolved.