Wistia - Media encoding delays – Incident details

All systems operational

Welcome to Wistia's home for real-time information and updates on our applications. Here you'll find live and historical data on system performance and metrics. If there are any service interruptions, a note will be posted here.

Media encoding delays

Resolved
Degraded performance
Started 2 months agoLasted 19 hours 12 minutes

Affected

Group Record

Degraded performance from 6:54 PM to 10:16 PM, Operational from 10:16 PM to 2:06 PM

Record

Degraded performance from 6:54 PM to 10:16 PM, Operational from 10:16 PM to 2:06 PM

Edit

Degraded performance from 6:54 PM to 10:16 PM, Operational from 10:16 PM to 2:06 PM

Encoding

Operational from 6:54 PM to 2:06 PM

Live

Degraded performance from 6:54 PM to 10:16 PM, Operational from 10:16 PM to 2:06 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved. A fix was implemented, the backlog has been processed and encoding time has returned to normal.

  • Update
    UTC
    Update

    After implementing a fix the encoding system has caught up, we are continuing to monitor.

  • Monitoring
    UTC
    Monitoring

    We've identified and implemented a fix for an issue that is causing encoding delays. We expect delays to continue as we work through a backlog of jobs.