Welcome to Wistia's home for real-time information and updates on our applications. Here you'll find live and historical data on system performance and metrics. If there are any service interruptions, a note will be posted here.

Degraded performance for some downloads

February 24, 2023 at 7:17 PM
Resolved after about 2 hours


Degraded performance
  • Resolved

    This incident has been resolved.

  • Monitoring

    We have implemented a fix and are currently monitoring the results. All customers should be able to download media assets.

  • Identified

    We believe that we have identified the issue affecting downloads and are implementing a fix now. We will continue to monitor as it goes into effect.

  • Investigating

    We're investigating reports of failures when downloading some direct assets. The failures seem to be happening inconsistently at this time. Video playback does not appear to be affect, only direct downloads.