Wistia - Issues purchasing and adjusting payment settings – Incident details

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Issues purchasing and adjusting payment settings

Resolved
Operational
Started about 2 years agoLasted 6 days

Affected

Billing

Partial outage from 1:13 AM to 8:46 PM

Updates
  • Resolved
    UTC
    Resolved

    Billing and payment functionality has been fully restored.

  • Update
    UTC
    Update

    We are continuing to work to restore full functionality to the payments method page. Other billing functionality has been restored.

  • Update
    UTC
    Update

    The Payment Methods page is no longer displaying errors, but it is temporarily not possible to change ACH credit transfer settings.

    We are continuing to work to restore full payment settings functionality.

  • Update
    UTC
    Update

    We've implemented a fix for purchasing.

    Users are continuing to receive errors when accessing the Payment Methods page in account settings, and we’re continuing to work on further fixes.

  • Identified
    UTC
    Identified

    We're aware of users encountering error messages when purchasing or visiting the Payment Methods page in account settings. We've identified the cause of the errors and are implementing fixes.