Wistia - Elevated Errors in Wistia App – Incident details

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Elevated Errors in Wistia App

Resolved
Degraded performance
Started over 3 years agoLasted 41 minutes

Affected

App

Degraded performance from 10:31 PM to 11:13 PM

Embeds

Degraded performance from 10:31 PM to 11:13 PM

Updates
  • Resolved
    UTC
    Resolved

    The root cause behind the spikes of elevated 500s has been identified and resolved. A recent component upgrade introduced a sporadic load balancing issue which led to brief spikes of elevated error rates. This happened intermittently between 3:20PM EST and 5:30PM EST. Reverting the upgraded component resolved the issue.

  • Monitoring
    UTC
    Monitoring

    A fix has been put in place and we are monitoring for further elevated errors.

  • Investigating
    UTC
    Investigating

    We've observed spikes of elevated 500s coming from the Wistia application.