Wistia - Elevated Errors in Wistia App – Incident details
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Elevated Errors in Wistia App
Resolved
Degraded performance
Started about 2 years agoLasted 42 minutes
Affected
App
Degraded performance from 10:31 PM to 11:13 PM
Embeds
Degraded performance from 10:31 PM to 11:13 PM
Updates
Resolved
Resolved
The root cause behind the spikes of elevated 500s has been identified and resolved. A recent component upgrade introduced a sporadic load balancing issue which led to brief spikes of elevated error rates. This happened intermittently between 3:20PM EST and 5:30PM EST. Reverting the upgraded component resolved the issue.
Monitoring
Monitoring
A fix has been put in place and we are monitoring for further elevated errors.
Investigating
Investigating
We've observed spikes of elevated 500s coming from the Wistia application.