Wistia Status - Incident history https://status.wistia.com Wistia Tue, 3 Feb 2026 15:26:38 +0000 Service Interruption with YouTube Imports Type: Incident Duration: 6 days, 22 hours and 59 minutes Affected Components: Uploads Feb 3, 15:26:38 GMT+0 - Identified - Our service provider that enables YouTube Imports is currently having an outage related to changes made by YouTube. Any url import from YouTube will fail due to this outage. Their expected timeline to fix is a few days. In the meantime, to import YouTube videos we recommend exporting them directly from YouTube or Google Takeout and then uploading those exports. Feb 10, 14:25:45 GMT+0 - Resolved - YouTube Imports are working properly again. Type: Incident

Duration: 6 days, 22 hours and 59 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>15:26:38</var> GMT+0</small><br><strong>Identified</strong> - Our service provider that enables YouTube Imports is currently having an outage related to changes made by YouTube. Any url import from YouTube will fail due to this outage. Their expected timeline to fix is a few days. In the meantime, to import YouTube videos we recommend exporting them directly from YouTube or Google Takeout and then uploading those exports..</p> <p><small>Feb <var data-var='date'> 10</var>, <var data-var='time'>14:25:45</var> GMT+0</small><br><strong>Resolved</strong> - YouTube Imports are working properly again..</p> ]]> Tue, 3 Feb 2026 15:26:38 +0000 https://status.wistia.com/incident/cml6r4k5d00q3jk4mwukye9x3 https://status.wistia.com/incident/cml6r4k5d00q3jk4mwukye9x3 Delays in Live, Record, and Edit products Type: Incident Duration: 1 hour and 55 minutes Affected Components: Edit, Live, Record Jan 28, 20:07:00 GMT+0 - Identified - We are aware of an incident affecting a third-party vendor that's affecting our Live, Record, and Edit products. Creating Live events may take longer than expected. Some Record and Edit actions are delayed and may fail. We are working to resolve this issue and will try to fix failed jobs when we can. Thanks for your patience. Jan 28, 20:40:55 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jan 28, 21:34:26 GMT+0 - Monitoring - We are seeing signs of recovery across the affected products and are continuing to monitor. Thanks for your patience. Jan 28, 21:49:26 GMT+0 - Monitoring - All services have recovered, and we have processed the backlog of Edit and Record jobs. We are continuing to monitor. Jan 28, 22:02:13 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 55 minutes

Affected Components: , ,

<p><small>Jan <var data-var='date'> 28</var>, <var data-var='time'>20:07:00</var> GMT+0</small><br><strong>Identified</strong> - We are aware of an incident affecting a third-party vendor that's affecting our Live, Record, and Edit products. Creating Live events may take longer than expected. Some Record and Edit actions are delayed and may fail. We are working to resolve this issue and will try to fix failed jobs when we can. Thanks for your patience..</p> <p><small>Jan <var data-var='date'> 28</var>, <var data-var='time'>20:40:55</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Jan <var data-var='date'> 28</var>, <var data-var='time'>21:34:26</var> GMT+0</small><br><strong>Monitoring</strong> - We are seeing signs of recovery across the affected products and are continuing to monitor. Thanks for your patience..</p> <p><small>Jan <var data-var='date'> 28</var>, <var data-var='time'>21:49:26</var> GMT+0</small><br><strong>Monitoring</strong> - All services have recovered, and we have processed the backlog of Edit and Record jobs. We are continuing to monitor..</p> <p><small>Jan <var data-var='date'> 28</var>, <var data-var='time'>22:02:13</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 28 Jan 2026 20:07:00 +0000 https://status.wistia.com/incident/cmkyhgthq0mo8ytjolw0nqie3 https://status.wistia.com/incident/cmkyhgthq0mo8ytjolw0nqie3 Google sign on issues Type: Incident Duration: 36 minutes Affected Components: App Jan 27, 15:08:52 GMT+0 - Investigating - We're currently seeing issues when signing in to Wistia via Google. We're investigating this, but if you try to sign in again, that seems to work! We'll keep this updated as we learn more. Jan 27, 15:34:39 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jan 27, 15:45:19 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 36 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>15:08:52</var> GMT+0</small><br><strong>Investigating</strong> - We're currently seeing issues when signing in to Wistia via Google. We're investigating this, but if you try to sign in again, that seems to work! We'll keep this updated as we learn more. .</p> <p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>15:34:39</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>15:45:19</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 27 Jan 2026 15:08:52 +0000 https://status.wistia.com/incident/cmkwqeqo1003211rt3fax6q41 https://status.wistia.com/incident/cmkwqeqo1003211rt3fax6q41 Media Encoding Delays Type: Incident Duration: 26 minutes Affected Components: Group Record, Encoding, Uploads Jan 14, 19:01:41 GMT+0 - Investigating - We are currently investigating delays with video encoding affecting in-app uploads and media processing. Jan 14, 19:10:47 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jan 14, 19:27:57 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 26 minutes

Affected Components: , ,

<p><small>Jan <var data-var='date'> 14</var>, <var data-var='time'>19:01:41</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating delays with video encoding affecting in-app uploads and media processing..</p> <p><small>Jan <var data-var='date'> 14</var>, <var data-var='time'>19:10:47</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jan <var data-var='date'> 14</var>, <var data-var='time'>19:27:57</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 14 Jan 2026 19:01:41 +0000 https://status.wistia.com/incident/cmkee0312053s63wdgr0vtq5n https://status.wistia.com/incident/cmkee0312053s63wdgr0vtq5n Intercom is down Type: Incident Duration: 1 hour and 9 minutes Affected Components: App Jan 9, 20:57:01 GMT+0 - Monitoring - Our support provider is recovering and we are continue to monitor the situation. Jan 9, 21:19:59 GMT+0 - Resolved - This incident has been resolved. Jan 9, 20:11:18 GMT+0 - Investigating - Our support system is currently experiencing downtime. We'll update this as we get more information! Type: Incident

Duration: 1 hour and 9 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>20:57:01</var> GMT+0</small><br><strong>Monitoring</strong> - Our support provider is recovering and we are continue to monitor the situation..</p> <p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>21:19:59</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>20:11:18</var> GMT+0</small><br><strong>Investigating</strong> - Our support system is currently experiencing downtime. We'll update this as we get more information!.</p> ]]> Fri, 9 Jan 2026 20:11:18 +0000 https://status.wistia.com/incident/cmk7bacre0bqd10oyfrmdglmc https://status.wistia.com/incident/cmk7bacre0bqd10oyfrmdglmc Investigating an issue with new Live Events being created Type: Incident Duration: 1 hour and 58 minutes Affected Components: Live Jan 6, 15:20:00 GMT+0 - Investigating - We’re investigating an issue related to new Live Events. Jan 6, 17:17:54 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 58 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>15:20:00</var> GMT+0</small><br><strong>Investigating</strong> - We’re investigating an issue related to new Live Events..</p> <p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>17:17:54</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 6 Jan 2026 15:20:00 +0000 https://status.wistia.com/incident/cmk2rl0z701wldi4e52y3kyzl https://status.wistia.com/incident/cmk2rl0z701wldi4e52y3kyzl We are experiencing issues with changing layouts and removing users from the stage while recording in Group Record Type: Incident Duration: 2 hours and 5 minutes Affected Components: Record Dec 10, 19:03:18 GMT+0 - Investigating - We are currently investigating this incident. Dec 10, 21:08:36 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 5 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 10</var>, <var data-var='time'>19:03:18</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Dec <var data-var='date'> 10</var>, <var data-var='time'>21:08:36</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 10 Dec 2025 19:03:18 +0000 https://status.wistia.com/incident/cmj0dncr500xq10h5rkqfatpd https://status.wistia.com/incident/cmj0dncr500xq10h5rkqfatpd Wistia application search bar fails to load on certain pages Type: Incident Duration: 25 minutes Affected Components: App Dec 5, 20:57:22 GMT+0 - Investigating - We are currently investigating this incident. Dec 5, 21:22:22 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 25 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>20:57:22</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>21:22:22</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 5 Dec 2025 20:57:22 +0000 https://status.wistia.com/incident/cmitcirlx0a7avakzoqnp5sao https://status.wistia.com/incident/cmitcirlx0a7avakzoqnp5sao Import from YouTube is unavailable Type: Incident Duration: 5 hours and 58 minutes Affected Components: Uploads Nov 18, 19:12:32 GMT+0 - Resolved - This incident has been resolved. Nov 18, 13:15:00 GMT+0 - Identified - Some customers are unable to import YouTube videos due to an issue with a major cloud provider. We will post an update when more information is available. Nov 18, 14:58:06 GMT+0 - Monitoring - We are seeing signs of recovery for imported YouTube videos and will continue to monitor. Type: Incident

Duration: 5 hours and 58 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>19:12:32</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>13:15:00</var> GMT+0</small><br><strong>Identified</strong> - Some customers are unable to import YouTube videos due to an issue with a major cloud provider. We will post an update when more information is available..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>14:58:06</var> GMT+0</small><br><strong>Monitoring</strong> - We are seeing signs of recovery for imported YouTube videos and will continue to monitor..</p> ]]> Tue, 18 Nov 2025 13:15:00 +0000 https://status.wistia.com/incident/cmi4oec4s00htb03qpz8njqha https://status.wistia.com/incident/cmi4oec4s00htb03qpz8njqha Some search and filtering requests may fail to succeed Type: Incident Duration: 1 day, 6 hours and 49 minutes Affected Components: App Nov 13, 20:19:10 GMT+0 - Resolved - This incident has been resolved. Nov 12, 13:30:00 GMT+0 - Investigating - We are currently investigating this incident. Nov 13, 16:17:27 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Nov 13, 16:16:24 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 1 day, 6 hours and 49 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 13</var>, <var data-var='time'>20:19:10</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Nov <var data-var='date'> 12</var>, <var data-var='time'>13:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Nov <var data-var='date'> 13</var>, <var data-var='time'>16:17:27</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Nov <var data-var='date'> 13</var>, <var data-var='time'>16:16:24</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Wed, 12 Nov 2025 13:30:00 +0000 https://status.wistia.com/incident/cmhw2juoq04mpiet51svtdkfw https://status.wistia.com/incident/cmhw2juoq04mpiet51svtdkfw External links for webinars are not appearing Type: Incident Duration: 23 minutes Affected Components: Live Nov 6, 14:49:39 GMT+0 - Investigating - We are investigating an issue where external links will not appear when presented during a webinar. Nov 6, 14:52:58 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Nov 6, 15:12:47 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 23 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>14:49:39</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating an issue where external links will not appear when presented during a webinar..</p> <p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>14:52:58</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>15:12:47</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 6 Nov 2025 14:49:39 +0000 https://status.wistia.com/incident/cmhnjm6jp006q8adpubv6atdu https://status.wistia.com/incident/cmhnjm6jp006q8adpubv6atdu Editor currently having issues saving edits Type: Incident Duration: 6 hours and 19 minutes Affected Components: Group Record, Encoding, Edit, Live, Record Oct 20, 14:38:21 GMT+0 - Investigating - We are currently investigating this incident. Oct 20, 14:43:34 GMT+0 - Identified - We are continuing to work on a fix for this incident. We have also noticed some issues with videos encoding as well and are working to address that. Oct 20, 14:54:37 GMT+0 - Identified - We are still digging into this incident as it is related to issues with our upstream provider. We are seeing video processing issues across several our of creation tools at this time. Oct 20, 16:55:05 GMT+0 - Investigating - The ongoing AWS outage continues to degrade some of our workflows. Video encoding is delayed. Video Edits, Recordings and Live Stream Events are degraded as a result. We're looking into workarounds. Oct 20, 18:36:04 GMT+0 - Monitoring - We're starting to see signs of recovery with our upstream provider. We're looking into our video creation tools and their processing time still. Thanks for your patience! Oct 20, 20:37:15 GMT+0 - Monitoring - We're seeing further recovery of our video processing across our product, but still seeing some upstream provider issues. At this time we're seeing full restoration for our Webinars (Live) offering. Oct 20, 20:53:25 GMT+0 - Monitoring - We're seeing recovery for our Record and Group Record products now as well. Oct 20, 20:57:26 GMT+0 - Resolved - We're seeing full recovery for all of our video creation tools, encoding process, and uploads across our product. Thanks for all of your patience! Type: Incident

Duration: 6 hours and 19 minutes

Affected Components: , , , ,

<p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>14:38:21</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>14:43:34</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident. We have also noticed some issues with videos encoding as well and are working to address that..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>14:54:37</var> GMT+0</small><br><strong>Identified</strong> - We are still digging into this incident as it is related to issues with our upstream provider. We are seeing video processing issues across several our of creation tools at this time..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>16:55:05</var> GMT+0</small><br><strong>Investigating</strong> - The ongoing AWS outage continues to degrade some of our workflows. Video encoding is delayed. Video Edits, Recordings and Live Stream Events are degraded as a result. We're looking into workarounds..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>18:36:04</var> GMT+0</small><br><strong>Monitoring</strong> - We're starting to see signs of recovery with our upstream provider. We're looking into our video creation tools and their processing time still. Thanks for your patience!.</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>20:37:15</var> GMT+0</small><br><strong>Monitoring</strong> - We're seeing further recovery of our video processing across our product, but still seeing some upstream provider issues. At this time we're seeing full restoration for our Webinars (Live) offering..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>20:53:25</var> GMT+0</small><br><strong>Monitoring</strong> - We're seeing recovery for our Record and Group Record products now as well..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>20:57:26</var> GMT+0</small><br><strong>Resolved</strong> - We're seeing full recovery for all of our video creation tools, encoding process, and uploads across our product. Thanks for all of your patience!.</p> ]]> Mon, 20 Oct 2025 14:38:21 +0000 https://status.wistia.com/incident/cmgz8q69302jsiu768imqa1bs https://status.wistia.com/incident/cmgz8q69302jsiu768imqa1bs Uploads of new videos currently not working. Type: Incident Duration: 1 hour and 18 minutes Affected Components: Group Record, Encoding, Edit, Live, Uploads, Record Oct 20, 08:24:52 GMT+0 - Investigating - We are currently investigating this incident. Oct 20, 09:03:05 GMT+0 - Identified - We are continuing to work on a fix for this incident. We have identified an upstream provider has issues impacting our services. Uploads of new videos are currently stuck, however playback of existing videos is operating normally. Webinars and Group Recordings are working to stream events, but getting stuck at the end of the event trying to process the VOD. Oct 20, 09:27:28 GMT+0 - Monitoring - We're seeing some restoration of service with our upstream provider, there's some delay with processing still but getting back to normal operation. Oct 20, 09:42:26 GMT+0 - Resolved - We have verified that all upload functionality has been restored completely. Please try again for any uploads that didn't work! Type: Incident

Duration: 1 hour and 18 minutes

Affected Components: , , , , ,

<p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>08:24:52</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>09:03:05</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident. We have identified an upstream provider has issues impacting our services. Uploads of new videos are currently stuck, however playback of existing videos is operating normally. Webinars and Group Recordings are working to stream events, but getting stuck at the end of the event trying to process the VOD. .</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>09:27:28</var> GMT+0</small><br><strong>Monitoring</strong> - We're seeing some restoration of service with our upstream provider, there's some delay with processing still but getting back to normal operation..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>09:42:26</var> GMT+0</small><br><strong>Resolved</strong> - We have verified that all upload functionality has been restored completely. Please try again for any uploads that didn't work!.</p> ]]> Mon, 20 Oct 2025 08:24:52 +0000 https://status.wistia.com/incident/cmgyvduzz00j313vt1tr9q4lf https://status.wistia.com/incident/cmgyvduzz00j313vt1tr9q4lf Edited medias are not saving Type: Incident Duration: 3 hours and 13 minutes Affected Components: Edit Oct 17, 14:14:25 GMT+0 - Investigating - We are currently investigating this incident. Oct 17, 15:54:21 GMT+0 - Monitoring - We implemented a fix and any edits to a media can now be saved from the Editor. Oct 17, 17:27:15 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 hours and 13 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 17</var>, <var data-var='time'>14:14:25</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. .</p> <p><small>Oct <var data-var='date'> 17</var>, <var data-var='time'>15:54:21</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and any edits to a media can now be saved from the Editor. .</p> <p><small>Oct <var data-var='date'> 17</var>, <var data-var='time'>17:27:15</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 17 Oct 2025 14:14:25 +0000 https://status.wistia.com/incident/cmguxjukm06n0c1gdsb6af9t7 https://status.wistia.com/incident/cmguxjukm06n0c1gdsb6af9t7 Delays with live events and group recordings Type: Incident Duration: 2 hours and 39 minutes Affected Components: App, Group Record, Live Oct 17, 12:47:03 GMT+0 - Investigating - We are currently investigating this incident. Thanks for your patience. Oct 17, 13:35:57 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 17, 15:26:08 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 39 minutes

Affected Components: , ,

<p><small>Oct <var data-var='date'> 17</var>, <var data-var='time'>12:47:03</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. Thanks for your patience..</p> <p><small>Oct <var data-var='date'> 17</var>, <var data-var='time'>13:35:57</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Oct <var data-var='date'> 17</var>, <var data-var='time'>15:26:08</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 17 Oct 2025 12:47:03 +0000 https://status.wistia.com/incident/cmguufhb7016nv84w4hurg7jj https://status.wistia.com/incident/cmguufhb7016nv84w4hurg7jj Incorrect viewer IPs reported for stats Type: Incident Duration: 16 days and 11 minutes Affected Components: Stats Oct 1, 19:15:07 GMT+0 - Monitoring - > We discovered an issue today with a networking change that was made on Sunday (9/28). This change caused us to record the incorrect IP address and IP location (Country, State, etc.) for analytics data between 9/28/2025-10/1/2025\. Play counts and other metrics were unaffected. Oct 17, 15:11:04 GMT+0 - Resolved - This incident has been resolved. Oct 1, 15:00:00 GMT+0 - Investigating - We are currently investigating this incident. Oct 1, 16:17:28 GMT+0 - Identified - We are continuing to work on a fix for this incident. Type: Incident

Duration: 16 days and 11 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>19:15:07</var> GMT+0</small><br><strong>Monitoring</strong> - > We discovered an issue today with a networking change that was made on Sunday (9/28). This change caused us to record the incorrect IP address and IP location (Country, State, etc.) for analytics data between 9/28/2025-10/1/2025\. Play counts and other metrics were unaffected..</p> <p><small>Oct <var data-var='date'> 17</var>, <var data-var='time'>15:11:04</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>16:17:28</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> ]]> Wed, 1 Oct 2025 15:00:00 +0000 https://status.wistia.com/incident/cmg85a43c01iprtss4tgd9tfu https://status.wistia.com/incident/cmg85a43c01iprtss4tgd9tfu Google authentication is slow and erroring out Type: Incident Duration: 1 hour and 47 minutes Affected Components: App, wistia.com Sep 18, 16:11:23 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 18, 15:15:08 GMT+0 - Investigating - Some customers may experience slow or failing Google authentication. Sep 18, 17:02:15 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 47 minutes

Affected Components: ,

<p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>16:11:23</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>15:15:08</var> GMT+0</small><br><strong>Investigating</strong> - Some customers may experience slow or failing Google authentication..</p> <p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>17:02:15</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 18 Sep 2025 15:15:08 +0000 https://status.wistia.com/incident/cmfpjy7xt003742bwmv13frc8 https://status.wistia.com/incident/cmfpjy7xt003742bwmv13frc8 Channel Customize failing to load Type: Incident Duration: 13 minutes Affected Components: App Sep 10, 20:09:04 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 10, 20:14:18 GMT+0 - Resolved - This incident has been resolved. Sep 10, 20:01:03 GMT+0 - Identified - We have identified the cause and are currently working on a fix for channel customize failing to load. Type: Incident

Duration: 13 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>20:09:04</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>20:14:18</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>20:01:03</var> GMT+0</small><br><strong>Identified</strong> - We have identified the cause and are currently working on a fix for channel customize failing to load. .</p> ]]> Wed, 10 Sep 2025 20:01:03 +0000 https://status.wistia.com/incident/cmfeen3hf0046uosd4w4vx1pv https://status.wistia.com/incident/cmfeen3hf0046uosd4w4vx1pv Users can't "load more medias" when on the Folder Page + List View Type: Incident Duration: 1 hour and 45 minutes Affected Components: App Sep 10, 19:30:30 GMT+0 - Investigating - We are currently investigating this issue and have a lead on a fix. Sep 10, 20:19:30 GMT+0 - Investigating - We are currently investigating this incident and have a lead on a fix. Sep 10, 21:15:05 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 45 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>19:30:30</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this issue and have a lead on a fix..</p> <p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>20:19:30</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident and have a lead on a fix..</p> <p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>21:15:05</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 10 Sep 2025 19:30:30 +0000 https://status.wistia.com/incident/cmfegg16l005e21o657nordq0 https://status.wistia.com/incident/cmfegg16l005e21o657nordq0 Rendering of some recordings are having issues Type: Incident Duration: 33 minutes Affected Components: Record Sep 5, 17:35:34 GMT+0 - Identified - We are working on fixing a bug related to how recordings are rendered. Some recordings will fail and we'll rerender them once a fix is in place. Sep 5, 18:08:45 GMT+0 - Resolved - A fix has been applied and we will rebuild any recordings that failed during the outage. Type: Incident

Duration: 33 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>17:35:34</var> GMT+0</small><br><strong>Identified</strong> - We are working on fixing a bug related to how recordings are rendered. Some recordings will fail and we'll rerender them once a fix is in place..</p> <p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>18:08:45</var> GMT+0</small><br><strong>Resolved</strong> - A fix has been applied and we will rebuild any recordings that failed during the outage..</p> ]]> Fri, 5 Sep 2025 17:35:34 +0000 https://status.wistia.com/incident/cmf748qr7000i3rwlhd8kgwj0 https://status.wistia.com/incident/cmf748qr7000i3rwlhd8kgwj0 Upload From Url: Degraded Functionality Type: Incident Duration: 21 minutes Affected Components: Uploads Aug 11, 21:06:32 GMT+0 - Investigating - We have had reports that some customers are not able to upload via url. We are investigating and will update as more information becomes available. Aug 11, 21:19:14 GMT+0 - Monitoring - We implemented a fix for the Import from URL feature and are currently monitoring the result. Aug 11, 21:27:55 GMT+0 - Resolved - Functionality has been restored. If you tried to import via url during the outage and it failed, you can retry at this point. Thank you for your patience. Type: Incident

Duration: 21 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 11</var>, <var data-var='time'>21:06:32</var> GMT+0</small><br><strong>Investigating</strong> - We have had reports that some customers are not able to upload via url. We are investigating and will update as more information becomes available. .</p> <p><small>Aug <var data-var='date'> 11</var>, <var data-var='time'>21:19:14</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix for the Import from URL feature and are currently monitoring the result..</p> <p><small>Aug <var data-var='date'> 11</var>, <var data-var='time'>21:27:55</var> GMT+0</small><br><strong>Resolved</strong> - Functionality has been restored. If you tried to import via url during the outage and it failed, you can retry at this point. Thank you for your patience..</p> ]]> Mon, 11 Aug 2025 21:06:32 +0000 https://status.wistia.com/incident/cme7lrrgp000uu07xjyyswzgv https://status.wistia.com/incident/cme7lrrgp000uu07xjyyswzgv Infrastructure Maintenance Type: Maintenance Duration: 5 hours and 17 minutes Affected Components: Soapbox, wistia.com, Edit, Encoding, Live, Billing, Transcripts, Stats, Uploads, App, Embeds, Record, Group Record Jul 20, 20:17:26 GMT+0 - Completed - Maintenance has completed successfully. Jul 20, 15:00:00 GMT+0 - Identified - We are performing routine infrastructure maintenance during this time. We do not expect any interruptions in service. Jul 20, 15:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 5 hours and 17 minutes

Affected Components: , , , , , , , , , , , ,

<p><small>Jul <var data-var='date'> 20</var>, <var data-var='time'>20:17:26</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Jul <var data-var='date'> 20</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are performing routine infrastructure maintenance during this time. We do not expect any interruptions in service..</p> <p><small>Jul <var data-var='date'> 20</var>, <var data-var='time'>15:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sun, 20 Jul 2025 15:00:00 +0000 https://status.wistia.com/maintenance/cmd95a00400367jejnjtnxfyu https://status.wistia.com/maintenance/cmd95a00400367jejnjtnxfyu Users may have issues accessing the application Type: Incident Duration: 29 minutes Affected Components: App Jun 27, 16:51:35 GMT+0 - Investigating - We are currently investigating this incident. Jun 27, 17:09:02 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jun 27, 17:20:43 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 29 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 27</var>, <var data-var='time'>16:51:35</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jun <var data-var='date'> 27</var>, <var data-var='time'>17:09:02</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jun <var data-var='date'> 27</var>, <var data-var='time'>17:20:43</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 27 Jun 2025 16:51:35 +0000 https://status.wistia.com/incident/cmcf1ujsk002si12btebb35bt https://status.wistia.com/incident/cmcf1ujsk002si12btebb35bt Some events may fail to go live Type: Incident Duration: 16 minutes Affected Components: Live Jun 16, 21:32:04 GMT+0 - Identified - Scope * One of our third-party services is experiencing issues and it is affecting our live streams Effect * Some events may appear to go live, but the audience view will not show the stream * Some events may end on their own Workarounds * No workarounds at this time other than starting a new event Next steps * We are working with our provider and trying to find workarounds for our events to go live as expected. * We will report any updates. Jun 16, 21:37:43 GMT+0 - Identified - We are continuing to work on a fix for this incident. The scope extends to all new and existing non pre-recorded events. There are still no workarounds at this time. Jun 16, 21:43:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jun 16, 21:47:54 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 16 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 16</var>, <var data-var='time'>21:32:04</var> GMT+0</small><br><strong>Identified</strong> - Scope * One of our third-party services is experiencing issues and it is affecting our live streams Effect * Some events may appear to go live, but the audience view will not show the stream * Some events may end on their own Workarounds * No workarounds at this time other than starting a new event Next steps * We are working with our provider and trying to find workarounds for our events to go live as expected. * We will report any updates..</p> <p><small>Jun <var data-var='date'> 16</var>, <var data-var='time'>21:37:43</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident. The scope extends to all new and existing non pre-recorded events. There are still no workarounds at this time. .</p> <p><small>Jun <var data-var='date'> 16</var>, <var data-var='time'>21:43:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jun <var data-var='date'> 16</var>, <var data-var='time'>21:47:54</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 16 Jun 2025 21:32:04 +0000 https://status.wistia.com/incident/cmbzm0vzl001cuwkcfh1r4i18 https://status.wistia.com/incident/cmbzm0vzl001cuwkcfh1r4i18 Some pages are failing to load Type: Incident Duration: 32 minutes Affected Components: App May 20, 19:12:08 GMT+0 - Resolved - This incident has been resolved. May 20, 18:43:46 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. May 20, 18:39:55 GMT+0 - Investigating - We're investigating an issue where pages in-app are not loading for users. Type: Incident

Duration: 32 minutes

Affected Components:

<p><small>May <var data-var='date'> 20</var>, <var data-var='time'>19:12:08</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>May <var data-var='date'> 20</var>, <var data-var='time'>18:43:46</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>May <var data-var='date'> 20</var>, <var data-var='time'>18:39:55</var> GMT+0</small><br><strong>Investigating</strong> - We're investigating an issue where pages in-app are not loading for users..</p> ]]> Tue, 20 May 2025 18:39:55 +0000 https://status.wistia.com/incident/cmawuzi2d00015bj1vvd4568z https://status.wistia.com/incident/cmawuzi2d00015bj1vvd4568z Some events may experience delays going live Type: Incident Duration: 9 days, 15 hours and 47 minutes Affected Components: Live May 15, 17:16:30 GMT+0 - Identified - We are currently experiencing delays with one of our third-party service providers, which is affecting the timely start of some live events. Our team is working with the provider to resolve the issue as quickly as possible. In the meantime, please be aware that some events may take longer than usual to go live. We appreciate your patience and will provide updates as more information becomes available. May 15, 19:46:23 GMT+0 - Monitoring - Our service provider has identified the root cause of the issue and has already implemented a short-term fix to mitigate the impact. They are now working on a permanent resolution. We are continuing to monitor the situation closely and will provide further updates as we have them. May 15, 21:08:16 GMT+0 - Resolved - We’ve confirmed that service is stable after a short-term fix was applied. Our provider is continuing work on a permanent resolution. We’ll continue to monitor and share any relevant updates. Type: Incident

Duration: 9 days, 15 hours and 47 minutes

Affected Components:

<p><small>May <var data-var='date'> 15</var>, <var data-var='time'>17:16:30</var> GMT+0</small><br><strong>Identified</strong> - We are currently experiencing delays with one of our third-party service providers, which is affecting the timely start of some live events. Our team is working with the provider to resolve the issue as quickly as possible. In the meantime, please be aware that some events may take longer than usual to go live. We appreciate your patience and will provide updates as more information becomes available..</p> <p><small>May <var data-var='date'> 15</var>, <var data-var='time'>19:46:23</var> GMT+0</small><br><strong>Monitoring</strong> - Our service provider has identified the root cause of the issue and has already implemented a short-term fix to mitigate the impact. They are now working on a permanent resolution. We are continuing to monitor the situation closely and will provide further updates as we have them..</p> <p><small>May <var data-var='date'> 15</var>, <var data-var='time'>21:08:16</var> GMT+0</small><br><strong>Resolved</strong> - We’ve confirmed that service is stable after a short-term fix was applied. Our provider is continuing work on a permanent resolution. We’ll continue to monitor and share any relevant updates..</p> ]]> Thu, 15 May 2025 17:16:30 +0000 https://status.wistia.com/incident/cmapmsymh0062cjc7ffztgmyn https://status.wistia.com/incident/cmapmsymh0062cjc7ffztgmyn Analytics Database Maintenance Type: Maintenance Duration: 38 minutes Affected Components: Stats Apr 2, 12:38:29 GMT+0 - Completed - Maintenance has completed successfully. Apr 2, 12:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 2, 12:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance to our analytics database. Stats may be delayed during this time. Type: Maintenance

Duration: 38 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>12:38:29</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>12:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance to our analytics database. Stats may be delayed during this time..</p> ]]> Wed, 2 Apr 2025 12:00:00 +0000 https://status.wistia.com/maintenance/cm8t5rg1y003fg69unoncfd9y https://status.wistia.com/maintenance/cm8t5rg1y003fg69unoncfd9y Analytics Database Maintenance Type: Maintenance Duration: 1 hour Affected Components: Stats Mar 10, 12:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance to our analytics database. Stats may be delayed during this time. Mar 10, 13:00:00 GMT+0 - Completed - Maintenance has completed successfully Mar 10, 12:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance to our analytics database. Stats may be delayed during this time..</p> <p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>12:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Mon, 10 Mar 2025 12:00:00 +0000 https://status.wistia.com/maintenance/cm7tl1pf6003ur2k1ooc36zkk https://status.wistia.com/maintenance/cm7tl1pf6003ur2k1ooc36zkk Auth Database Maintenance Type: Maintenance Duration: 31 minutes Affected Components: App Mar 3, 03:30:46 GMT+0 - Completed - Maintenance has been completed. Mar 3, 03:00:00 GMT+0 - Identified - We will be performing database maintenance. Users may experience intermittent issues logging into the Wistia web application for about 10 minutes during the maintenance period. Mar 3, 03:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 31 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>03:30:46</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has been completed. .</p> <p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing database maintenance. Users may experience intermittent issues logging into the Wistia web application for about 10 minutes during the maintenance period. .</p> <p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>03:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Mon, 3 Mar 2025 03:00:00 +0000 https://status.wistia.com/maintenance/cm7m3ubk8000kawbkuhrxrey4 https://status.wistia.com/maintenance/cm7m3ubk8000kawbkuhrxrey4 Infrastructure Maintenance Type: Maintenance Duration: 1 hour and 55 minutes Affected Components: Edit, Encoding, Uploads Feb 2, 14:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 2, 14:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during which there will be brief interruption to uploading and new media creation. We expect this interruption to be very short, on the order of seconds or minutes. Feb 2, 15:09:40 GMT+0 - Identified - Infrastructure Maintenance is ongoing, but there is no active service interruption. It is expected that there will be a brief interruption in the near future during a cut over. Feb 2, 15:54:48 GMT+0 - Completed - The infrastructure maintenance is completed. All services are operational. Type: Maintenance

Duration: 1 hour and 55 minutes

Affected Components: , ,

<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>14:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during which there will be brief interruption to uploading and new media creation. We expect this interruption to be very short, on the order of seconds or minutes..</p> <p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>15:09:40</var> GMT+0</small><br><strong>Identified</strong> - Infrastructure Maintenance is ongoing, but there is no active service interruption. It is expected that there will be a brief interruption in the near future during a cut over..</p> <p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>15:54:48</var> GMT+0</small><br><strong>Completed</strong> - The infrastructure maintenance is completed. All services are operational..</p> ]]> Sun, 2 Feb 2025 14:00:00 +0000 https://status.wistia.com/maintenance/cm6jvtetm000113aovz1znjfm https://status.wistia.com/maintenance/cm6jvtetm000113aovz1znjfm Application Database Maintenance Type: Maintenance Duration: 48 minutes Affected Components: Edit, Encoding, Uploads, Stats, App, Live Jan 26, 06:56:27 GMT+0 - Completed - Maintenance is now complete. Jan 24, 06:00:00 GMT+0 - Identified - We are planning routine application database maintenance for this time. All components of the Wistia application will be briefly unavailable, but media playback will be unaffected. Jan 26, 06:00:00 GMT+0 - Identified - Maintenance is now in-progress. Video playback will not be affected during the maintenance period. Type: Maintenance

Duration: 48 minutes

Affected Components: , , , , ,

<p><small>Jan <var data-var='date'> 26</var>, <var data-var='time'>06:56:27</var> GMT+0</small><br><strong>Completed</strong> - Maintenance is now complete. .</p> <p><small>Jan <var data-var='date'> 24</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning routine application database maintenance for this time. All components of the Wistia application will be briefly unavailable, but media playback will be unaffected..</p> <p><small>Jan <var data-var='date'> 26</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in-progress. Video playback will not be affected during the maintenance period. .</p> ]]> Sun, 26 Jan 2025 06:00:00 +0000 https://status.wistia.com/maintenance/cm69issgm002h10zlv3g1q05g https://status.wistia.com/maintenance/cm69issgm002h10zlv3g1q05g Infrastructure Maintenance Type: Maintenance Duration: 4 hours and 54 minutes Affected Components: wistia.com, Edit, Stats, App, Embeds, Live Dec 5, 01:00:00 GMT+0 - Identified - We are performing routine infrastructure maintenance during this time. We do not expect any interruptions in service. Dec 5, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 5, 05:54:21 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 4 hours and 54 minutes

Affected Components: , , , , ,

<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are performing routine infrastructure maintenance during this time. We do not expect any interruptions in service..</p> <p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>05:54:21</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Thu, 5 Dec 2024 01:00:00 +0000 https://status.wistia.com/maintenance/cm475089r001fxk4vpn56adt0 https://status.wistia.com/maintenance/cm475089r001fxk4vpn56adt0 Application Database Maintenance Type: Maintenance Duration: 1 hour and 2 minutes Affected Components: Transcripts, Edit, Uploads, App, Live Mar 3, 14:30:00 GMT+0 - Identified - We will be performing a database upgrade on our main application database - we expect there to be brief intermittent unavailability during the scheduled maintenance period. Mar 3, 14:28:21 GMT+0 - Identified - Application database maintenance has started. Mar 3, 15:30:05 GMT+0 - Completed - Database maintenance was completed. Type: Maintenance

Duration: 1 hour and 2 minutes

Affected Components: , , , ,

<p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>14:30:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing a database upgrade on our main application database - we expect there to be brief intermittent unavailability during the scheduled maintenance period. .</p> <p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>14:28:21</var> GMT+0</small><br><strong>Identified</strong> - Application database maintenance has started. .</p> <p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>15:30:05</var> GMT+0</small><br><strong>Completed</strong> - Database maintenance was completed. .</p> ]]> Sun, 3 Mar 2024 14:30:00 +0000 https://status.wistia.com/maintenance/clssbvoy09701445okpv6y3cea https://status.wistia.com/maintenance/clssbvoy09701445okpv6y3cea App/Analytics Database Maintenance Type: Maintenance Duration: 1 hour and 27 minutes Affected Components: Stats, App Feb 25, 15:30:00 GMT+0 - Identified - We will be performing database upgrades and expect brief unavailability of the Wistia app login page and a few stats-specific pages during the scheduled maintenance period. Feb 25, 16:57:00 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 1 hour and 27 minutes

Affected Components: ,

<p><small>Feb <var data-var='date'> 25</var>, <var data-var='time'>15:30:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing database upgrades and expect brief unavailability of the Wistia app login page and a few stats-specific pages during the scheduled maintenance period. .</p> <p><small>Feb <var data-var='date'> 25</var>, <var data-var='time'>16:57:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sun, 25 Feb 2024 15:30:00 +0000 https://status.wistia.com/maintenance/clsovtne46556bgn7lswhply5 https://status.wistia.com/maintenance/clsovtne46556bgn7lswhply5 Analytics Database Maintenance Type: Maintenance Duration: 14 minutes Affected Components: Stats Feb 20, 23:14:08 GMT+0 - Completed - Maintenance has completed successfully. Feb 20, 23:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 20, 23:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance to our analytics database. Stats may be delayed during this time. Type: Maintenance

Duration: 14 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>23:14:08</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>23:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance to our analytics database. Stats may be delayed during this time..</p> ]]> Tue, 20 Feb 2024 23:00:00 +0000 https://status.wistia.com/maintenance/clsnoy7hb68753bin8r2kspctz https://status.wistia.com/maintenance/clsnoy7hb68753bin8r2kspctz Analytics Database Maintenance Type: Maintenance Duration: 1 hour Affected Components: Stats, Live Feb 6, 02:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance to our analytics database. Stats may be delayed during this time. Feb 6, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Feb 6, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 1 hour

Affected Components: ,

<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance to our analytics database. Stats may be delayed during this time..</p> <p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Tue, 6 Feb 2024 02:00:00 +0000 https://status.wistia.com/maintenance/cls9cuirv53096c6n3lqvnovvf https://status.wistia.com/maintenance/cls9cuirv53096c6n3lqvnovvf Media Database Maintenance Type: Maintenance Duration: 30 minutes Affected Components: Encoding, Uploads Sep 30, 15:30:00 GMT+0 - Completed - Maintenance has completed successfully Sep 30, 15:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 30, 15:00:00 GMT+0 - Identified - We will be performing routine maintenance on our media database. This work will improve the reliability of our systems. During this time, new video uploads and encoding may fail or be delayed. Type: Maintenance

Duration: 30 minutes

Affected Components: ,

<p><small>Sep <var data-var='date'> 30</var>, <var data-var='time'>15:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 30</var>, <var data-var='time'>15:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 30</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing routine maintenance on our media database. This work will improve the reliability of our systems. During this time, new video uploads and encoding may fail or be delayed..</p> ]]> Sat, 30 Sep 2023 15:00:00 +0000 https://status.wistia.com/maintenance/cln39jlx28902baoor7e0udlx https://status.wistia.com/maintenance/cln39jlx28902baoor7e0udlx TLS 1.0/1.1 Deprecation for fast.wistia.com/fast.wistia.net Type: Maintenance Duration: 1 hour and 16 minutes Affected Components: Embeds Jul 3, 18:34:33 GMT+0 - Identified - Maintenance is now in progress. Jul 3, 17:30:00 GMT+0 - Identified - As part of improving our security posture, we will be disabling the ability to connect to fast.wistia.com or fast.wistia.net using TLS 1.0/1.1 connections on July 3rd. These endpoints are used for loading video embed metadata required by our player to play videos embedded on webpages across the web. Most web browsers/operating systems/devices from 2014 forwards should be utilizing TLS 1.2/1.3 to connect and load Wistia embeds. Jul 3, 18:45:51 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 1 hour and 16 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>18:34:33</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>17:30:00</var> GMT+0</small><br><strong>Identified</strong> - As part of improving our security posture, we will be disabling the ability to connect to fast.wistia.com or fast.wistia.net using TLS 1.0/1.1 connections on July 3rd. These endpoints are used for loading video embed metadata required by our player to play videos embedded on webpages across the web. Most web browsers/operating systems/devices from 2014 forwards should be utilizing TLS 1.2/1.3 to connect and load Wistia embeds..</p> <p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>18:45:51</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Mon, 3 Jul 2023 17:30:00 +0000 https://status.wistia.com/maintenance/clim4znr6453173b3oeea8mtf1n https://status.wistia.com/maintenance/clim4znr6453173b3oeea8mtf1n Application Database Maintenance Type: Maintenance Duration: 1 hour Affected Components: Edit, Uploads, Stats, App, Live Jul 3, 02:06:17 GMT+0 - Identified - Maintenance is now in progress. Jul 3, 02:59:59 GMT+0 - Completed - Maintenance has completed successfully. Jul 3, 02:00:00 GMT+0 - Identified - We're planning to perform maintenance on the database that hosts the Wistia application. There should be a very brief period (2-3 minutes) of application unavailability during the maintenance period. Type: Maintenance

Duration: 1 hour

Affected Components: , , , ,

<p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>02:06:17</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>02:59:59</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - We're planning to perform maintenance on the database that hosts the Wistia application. There should be a very brief period (2-3 minutes) of application unavailability during the maintenance period. .</p> ]]> Mon, 3 Jul 2023 02:00:00 +0000 https://status.wistia.com/maintenance/cljj02ild236802baoh6b2sps0c https://status.wistia.com/maintenance/cljj02ild236802baoh6b2sps0c Analytics Database Maintenance Type: Maintenance Duration: 1 hour Affected Components: Stats Jul 1, 01:56:42 GMT+0 - Identified - Maintenance is now in progress. Jul 1, 02:00:00 GMT+0 - Identified - We will be performing maintenance on our analytics databases. Intermittent unavailability of certain stats-related functions in the Wistia application during the maintenance period should be expected. Jul 1, 02:56:22 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>01:56:42</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing maintenance on our analytics databases. Intermittent unavailability of certain stats-related functions in the Wistia application during the maintenance period should be expected..</p> <p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>02:56:22</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sat, 1 Jul 2023 02:00:00 +0000 https://status.wistia.com/maintenance/cljeph93556166auoc1e4ys8u2 https://status.wistia.com/maintenance/cljeph93556166auoc1e4ys8u2 Media database maintenance Type: Maintenance Duration: 1 hour Affected Components: Encoding, Uploads Jun 8, 22:59:46 GMT+0 - Completed - Maintenance has completed successfully. Jun 8, 22:00:00 GMT+0 - Identified - We will be performing routine maintenance on our media database at this time. This work will improve the reliability of our systems. No downtime is expected, but newly uploaded videos may take longer than usual to process. Type: Maintenance

Duration: 1 hour

Affected Components: ,

<p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>22:59:46</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing routine maintenance on our media database at this time. This work will improve the reliability of our systems. No downtime is expected, but newly uploaded videos may take longer than usual to process..</p> ]]> Thu, 8 Jun 2023 22:00:00 +0000 https://status.wistia.com/maintenance/clikqyd8b206152b9ofb1jmi3ii https://status.wistia.com/maintenance/clikqyd8b206152b9ofb1jmi3ii Application Maintenance Type: Maintenance Duration: 1 hour and 14 minutes Affected Components: Soapbox, Edit, App, Embeds, Live May 31, 18:36:52 GMT+0 - Identified - Maintenance is now in progress. May 31, 18:30:00 GMT+0 - Identified - We will be performing application maintenance that will route all requests to the Wistia application via CloudFront. No downtime is expected. One notable change is that TLS traffic will be terminated with Amazon certificates instead of Let's Encrypt certificates for all traffic going to the Wistia application (including the Wistia API). May 31, 19:43:34 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 1 hour and 14 minutes

Affected Components: , , , ,

<p><small>May <var data-var='date'> 31</var>, <var data-var='time'>18:36:52</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>May <var data-var='date'> 31</var>, <var data-var='time'>18:30:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing application maintenance that will route all requests to the Wistia application via CloudFront. No downtime is expected. One notable change is that TLS traffic will be terminated with Amazon certificates instead of Let's Encrypt certificates for all traffic going to the Wistia application (including the Wistia API). .</p> <p><small>May <var data-var='date'> 31</var>, <var data-var='time'>19:43:34</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Wed, 31 May 2023 18:30:00 +0000 https://status.wistia.com/maintenance/cli3xiqig243072z4n4wkuandyv https://status.wistia.com/maintenance/cli3xiqig243072z4n4wkuandyv Analytics Database Maintenance Type: Maintenance Duration: 1 minute Affected Components: Stats May 13, 02:00:01 GMT+0 - Completed - Maintenance is now complete May 13, 02:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Duration: 1 minute

Affected Components:

<p><small>May <var data-var='date'> 13</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Completed</strong> - Maintenance is now complete.</p> <p><small>May <var data-var='date'> 13</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> ]]> Sat, 13 May 2023 02:00:00 +0000 https://status.wistia.com/maintenance/clhl16ukm9346829emzg8limyee https://status.wistia.com/maintenance/clhl16ukm9346829emzg8limyee Analytics Database Maintenance Type: Maintenance Duration: 20 minutes Affected Components: Stats May 6, 02:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. May 6, 02:20:17 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 20 minutes

Affected Components:

<p><small>May <var data-var='date'> 6</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>02:20:17</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sat, 6 May 2023 02:00:00 +0000 https://status.wistia.com/maintenance/clhbcfqtw74849gznjryorhi25 https://status.wistia.com/maintenance/clhbcfqtw74849gznjryorhi25 Application Maintenance Type: Maintenance Duration: 2 hours and 20 minutes Affected Components: Edit, Uploads, Stats, App, Embeds, Live Apr 25, 02:20:27 GMT+0 - Completed - Maintenance has completed successfully. Apr 25, 00:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during this time. Apr 25, 00:33:00 GMT+0 - Identified - Maintenance is in progress Type: Maintenance

Duration: 2 hours and 20 minutes

Affected Components: , , , , ,

<p><small>Apr <var data-var='date'> 25</var>, <var data-var='time'>02:20:27</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Apr <var data-var='date'> 25</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during this time..</p> <p><small>Apr <var data-var='date'> 25</var>, <var data-var='time'>00:33:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is in progress.</p> ]]> Tue, 25 Apr 2023 00:00:00 +0000 https://status.wistia.com/maintenance/clgv34c4o528895wxolg086qx0o https://status.wistia.com/maintenance/clgv34c4o528895wxolg086qx0o Application Maintenance Type: Maintenance Duration: 1 hour and 41 minutes Affected Components: Edit, Uploads, Live, Stats, App, Embeds Apr 21, 00:00:00 GMT+0 - Identified - We're performing application maintenance to migrate the Wistia application to new cloud infrastructure. No downtime is expected during the maintenance period. Apr 21, 01:41:07 GMT+0 - Completed - Maintenance has completed. Type: Maintenance

Duration: 1 hour and 41 minutes

Affected Components: , , , , ,

<p><small>Apr <var data-var='date'> 21</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - We're performing application maintenance to migrate the Wistia application to new cloud infrastructure. No downtime is expected during the maintenance period. .</p> <p><small>Apr <var data-var='date'> 21</var>, <var data-var='time'>01:41:07</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed..</p> ]]> Fri, 21 Apr 2023 00:00:00 +0000 https://status.wistia.com/maintenance/clgmdznz7575727bhohdee210go https://status.wistia.com/maintenance/clgmdznz7575727bhohdee210go Analytics Database Maintenance Type: Maintenance Duration: 14 minutes Affected Components: Stats Apr 15, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 15, 02:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Apr 15, 02:13:34 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 14 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>02:13:34</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sat, 15 Apr 2023 02:00:00 +0000 https://status.wistia.com/maintenance/clgdrsrxi4807770vnhrzswn6rv https://status.wistia.com/maintenance/clgdrsrxi4807770vnhrzswn6rv Database Maintenance Type: Maintenance Duration: 1 hour and 7 minutes Affected Components: App, Edit, Live, Soapbox, Embeds, Encoding, Uploads Mar 27, 01:18:08 GMT+0 - Identified - Maintenance is now in progress. Mar 27, 00:55:00 GMT+0 - Identified - We will be performing routine database maintenance. During the scheduled maintenance period, there may be about a minute of intermittent unavailability. Mar 27, 02:02:27 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 1 hour and 7 minutes

Affected Components: , , , , , ,

<p><small>Mar <var data-var='date'> 27</var>, <var data-var='time'>01:18:08</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Mar <var data-var='date'> 27</var>, <var data-var='time'>00:55:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing routine database maintenance. During the scheduled maintenance period, there may be about a minute of intermittent unavailability. .</p> <p><small>Mar <var data-var='date'> 27</var>, <var data-var='time'>02:02:27</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Mon, 27 Mar 2023 00:55:00 +0000 https://status.wistia.com/maintenance/clfmv84v9133299hincacmbuy0p https://status.wistia.com/maintenance/clfmv84v9133299hincacmbuy0p Embeds Infrastructure Maintenance Type: Maintenance Duration: 56 minutes Affected Components: Embeds Mar 3, 03:00:00 GMT+0 - Identified - We will be rolling out an improvement to a component in our embed infrastructure. We expect that there may be intermittent request failures during a brief 5 minute period during the maintenance window. Mar 3, 03:00:25 GMT+0 - Identified - Maintenance is now in progress. Mar 3, 03:56:10 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 56 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be rolling out an improvement to a component in our embed infrastructure. We expect that there may be intermittent request failures during a brief 5 minute period during the maintenance window. .</p> <p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>03:00:25</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>03:56:10</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Fri, 3 Mar 2023 03:00:00 +0000 https://status.wistia.com/maintenance/clenl4m6r49227i9n6pvjozao3 https://status.wistia.com/maintenance/clenl4m6r49227i9n6pvjozao3 Database Maintenance Type: Maintenance Duration: 15 minutes Affected Components: App, Uploads, Edit Nov 27, 14:45:26 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 27, 13:45:23 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Nov 27, 15:00:36 GMT+0 - Completed - The scheduled maintenance has been completed. Nov 23, 19:06:53 GMT+0 - Identified - We will be performing database maintenance. We are expecting an intermittent window of slowness/unavailability for about 3-4 minutes during the maintenance period. Type: Maintenance

Duration: 15 minutes

Affected Components: , ,

<p><small>Nov <var data-var='date'> 27</var>, <var data-var='time'>14:45:26</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Nov <var data-var='date'> 27</var>, <var data-var='time'>13:45:23</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> <p><small>Nov <var data-var='date'> 27</var>, <var data-var='time'>15:00:36</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Nov <var data-var='date'> 23</var>, <var data-var='time'>19:06:53</var> GMT+0</small><br><strong>Identified</strong> - We will be performing database maintenance. We are expecting an intermittent window of slowness/unavailability for about 3-4 minutes during the maintenance period..</p> ]]> Sun, 27 Nov 2022 14:45:00 +0000 https://status.wistia.com/maintenance/cleg55zza001xhnn4auyd18rn-h4f54jlgtpb1 https://status.wistia.com/maintenance/cleg55zza001xhnn4auyd18rn-h4f54jlgtpb1