Player not sending stats events
Incident Report for Wistia
The new player should be fully rolled out now, so all events are being tracked. The broken player was active from 8:41AM EST until 3:35pm EST. During that time, a majority of stats events were not tracked. That will manifest into missing heatmaps and a dip in the daily stats.
Posted Nov 11, 2021 - 16:15 EST
We are continuing to monitor for any further issues.
Posted Nov 11, 2021 - 14:50 EST
The new player has rolled out, but some users may still have the old player cached locally for up to an hour.
Posted Nov 11, 2021 - 14:49 EST
We've detected that stats events are not being sent from the player. The issue has been identified, fixed, and a new player is currently being rolled out.
Posted Nov 11, 2021 - 14:45 EST
This incident affected: Stats.