Wistia - Incorrect viewer IPs reported for stats – Incident details

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Incorrect viewer IPs reported for stats

Monitoring
Degraded performance
Started 2 days ago

Affected

Stats

Degraded performance from 3:00 PM to 7:15 PM, Operational from 7:15 PM to 12:00 AM

Updates
  • Monitoring
    Monitoring

    We discovered an issue today with a networking change that was made on Sunday (9/28). This change caused us to record the incorrect IP address and IP location (Country, State, etc.) for analytics data between 9/28/2025-10/1/2025. Play counts and other metrics were unaffected.

  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating
    We are currently investigating this incident.