Wistia - Incorrect viewer IPs reported for stats – Incident details

All systems operational

Welcome to Wistia's home for real-time information and updates on our applications. Here you'll find live and historical data on system performance and metrics. If there are any service interruptions, a note will be posted here.

Incorrect viewer IPs reported for stats

Resolved
Degraded performance
Started 10 months agoLasted 16 days

Affected

Stats

Degraded performance from 3:00 PM to 7:15 PM, Operational from 7:15 PM to 3:11 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We discovered an issue today with a networking change that was made on Sunday (9/28). This change caused us to record the incorrect IP address and IP location (Country, State, etc.) for analytics data between 9/28/2025-10/1/2025. Play counts and other metrics were unaffected.

  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.