Wistia - Videos not playing on soapbox.wistia.com – Incident details

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Videos not playing on soapbox.wistia.com

Resolved
Operational
Started about 2 years agoLasted about 2 hours

Affected

Soapbox

Degraded performance from 5:30 PM to 7:26 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Update
    UTC
    Update

    A fix was deployed so videos on soapbox.wistia.com should now load. If you still don't see the video there, please try refreshing.

    We are working on deploying a fix for some less common related issues with old Soapbox exports in the Wistia app.

  • Identified
    UTC
    Identified

    We have identified why videos aren't playing on Soapbox and are getting a fix in place.