Wistia - Media encoding delays – Incident details

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Media encoding delays

Resolved
Degraded performance
Started about 2 years agoLasted about 4 hours

Affected

Soapbox

Degraded performance from 4:37 PM to 8:43 PM

Edit

Degraded performance from 4:37 PM to 8:43 PM

Encoding

Degraded performance from 4:37 PM to 8:43 PM

Updates
  • Resolved
    UTC
    Resolved

    We have processed the backlog of media encoding jobs. Thank you for your patience. We are also making changes to the encoding system to avoid this issue in the future.

  • Update
    UTC
    Update

    We are working through a backlog of media encoding jobs and are making good progress. Thanks for your patience.

  • Identified
    UTC
    Identified

    We are experiencing media encoding delays of up to 45 minutes and are working to resolve the issue.