Wistia - Soapbox Processing Issues – Incident details

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Soapbox Processing Issues

Resolved
Degraded performance
Started about 3 years agoLasted about 1 hour

Affected

Soapbox

Degraded performance from 10:15 PM to 11:05 PM

Updates
  • Resolved
    UTC
    Resolved

    A fix for the underlying issue has been shipped and all of Soapbox is now operational. We will look into fixing encoding issues for medias that were affected by this incident.

  • Identified
    UTC
    Identified

    The issue has been identified and a fix is in the works.

  • Investigating
    UTC
    Investigating

    We have received reports of some soapbox videos being unable to process. We are looking into the issue and will update as we know more.