Wistia - Videos created with the Record feature are failing to encode. – Incident details

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Videos created with the Record feature are failing to encode.

Resolved
Partial outage
Started over 3 years agoLasted about 1 hour

Affected

Encoding

Partial outage from 3:18 PM to 4:13 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved for new recordings. We are currently re-encoding previously failed recordings.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident.