Wistia - Degraded performance for some downloads – Incident details

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Degraded performance for some downloads

Resolved
Degraded performance
Started over 3 years agoLasted about 2 hours

Affected

App

Degraded performance from 7:17 PM to 9:25 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    We have implemented a fix and are currently monitoring the results. All customers should be able to download media assets.

  • Identified
    UTC
    Identified

    We believe that we have identified the issue affecting downloads and are implementing a fix now. We will continue to monitor as it goes into effect.

  • Investigating
    UTC
    Investigating

    We're investigating reports of failures when downloading some direct assets. The failures seem to be happening inconsistently at this time. Video playback does not appear to be affect, only direct downloads.