Wistia - Outbound email not currently sending – Incident details

All systems operational

Welcome to Wistia's home for real-time information and updates on our applications. Here you'll find live and historical data on system performance and metrics. If there are any service interruptions, a note will be posted here.

Outbound email not currently sending

Resolved
Degraded performance
Started almost 4 years agoLasted about 18 hours

Affected

Stats

Degraded performance from 7:52 PM to 1:25 PM

App

Degraded performance from 7:52 PM to 1:25 PM

Updates
  • Resolved
    UTC
    Resolved

    All transactional email delayed from yesterday's event and going forward should be arriving on time now. Thanks for your patience.

  • Monitoring
    UTC
    Monitoring

    Most transactional email from our main application should be sending again - except for account overview, project analytics, and channel analytics exports which are currently delayed. We are working with our email provider still to deliver emails that have been delayed.

  • Identified
    UTC
    Identified

    We've confirmed there are issues with our email provider and are working on a temporary fix.

  • Investigating
    UTC
    Investigating

    We're investigating issues with our transactional email provider and delays on sending mail from our application.