Wistia - Media Encoding Delay – Incident details

All systems operational

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Media Encoding Delay

Resolved
Degraded performance
Started over 2 years agoLasted about 4 hours

Affected

Encoding

Degraded performance from 9:39 PM to 2:00 AM

Updates
  • Resolved
    Resolved

    We've finished processing the backlog of uploaded media.

  • Monitoring
    Monitoring

    We have increased our encoding capacity and are currently processing the backlog. At the current rate, we expect to finish the backlog before 10pm ET. We appreciate your patience.

  • Identified
    Identified

    We’ve investigated a system alert regarding our encoding infrastructure related to high upload request volume. Media encoding in the application may be delayed but functional. We are working on clearing the backlog of requests to speed up encoding.