Wistia - Some Derivatives Are Failing – Incident details

All systems operational

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Some Derivatives Are Failing

Resolved
Degraded performance
Started over 3 years agoLasted about 2 hours

Affected

Encoding

Degraded performance from 8:58 PM to 11:17 PM

App

Degraded performance from 8:58 PM to 11:17 PM

Edit

Degraded performance from 8:58 PM to 11:17 PM

Updates
  • Resolved
    UTC
    Resolved

    Failed derivatives have been re-encoded and all functionality is operational.

  • Update
    UTC
    Update

    We are still working on re-encoding failed derivatives, but newly recorded videos or edited videos are working as expected.

  • Update
    UTC
    Update

    A fix has been deployed, and we are re-encoding failed videos.

  • Identified
    UTC
    Identified

    We've identified an issue that causes some derivatives to fail. Edit and record functionality are most affected. A fix is in the works.